Job Title: Manager, VAS, Music and RMS (Full-Time)

Company: MTN Ghana
Location: Accra
Employment Type: Full-Time
Department: Digital Services and Verticals
Reports To: Senior Manager, Digital Services
Application Deadline: 30 July 2026

Company Profile

MTN Ghana is the leading telecommunications and digital solutions provider in Ghana, committed to enabling the benefits of a modern connected life for everyone. Through innovation, strategic partnerships, and customer-centric digital services, MTN continues to transform the way individuals and businesses connect, communicate, and thrive. We are looking for an experienced and results-driven professional to join our Digital team as Manager, VAS, Music and RMS.

Job Summary

As the Manager, VAS, Music and RMS, you will lead the growth and performance of MTN Ghana’s Digital Services portfolio by developing innovative products, strengthening strategic partnerships, and driving customer engagement. You will oversee Value-Added Services (VAS), digital content, music, and lifestyle solutions while ensuring commercial success, operational excellence, and alignment with MTN’s strategic objectives.

Key Responsibilities

Digital Product and Service Portfolio Management

• Manage and grow MTN’s portfolio of Value-Added Services (VAS), Music, Caller Ring Back Tones (CRBT), Books, Newspapers, and other digital content offerings.
• Identify, evaluate, and launch new lifestyle digital services, including fitness, sports, comics, agriculture, storytelling, and other emerging content categories.
• Develop and execute a product roadmap with clear rollout plans for strategic partners.
• Drive the expansion of digital services, including children’s content, news, infotainment, and other innovative offerings.
• Monitor portfolio performance and implement initiatives that improve customer value and commercial outcomes.

Partnership Development and Relationship Management

• Source, evaluate, and negotiate partnerships with content providers, technology partners, and digital innovators.
• Build and maintain strong relationships with strategic partners to maximize business value.
• Develop engagement programmes that increase service adoption and customer usage.
• Monitor partner performance and ensure Service Level Agreement (SLA) compliance.

Market Intelligence and Customer Insights

• Analyse market trends, customer preferences, regulatory developments, and competitive activity to inform business decisions.
• Leverage customer insights to develop relevant digital products and strengthen partnership strategies.
• Ensure all digital offerings align with market demands and regulatory requirements.

Strategy Execution and Commercial Growth

• Execute digital service strategies that support MTN Ghana’s business objectives.
• Drive customer acquisition, engagement, retention, and revenue growth across the digital portfolio.
• Identify new revenue opportunities through innovative partnerships and digital content offerings.
• Monitor key performance indicators and implement continuous improvement initiatives.

Partner Governance, Compliance and Risk Management

• Ensure all commercial partnerships comply with internal governance processes and regulatory requirements.
• Collaborate with Legal, Finance, Revenue Assurance, and other internal stakeholders to manage contracts and commercial agreements.
• Monitor partner compliance, operational risks, and overall service performance.

Technology Integration and Service Delivery

• Lead integration projects between MTN platforms and third-party partners.
• Coordinate User Acceptance Testing (UAT) activities before product launches.
• Develop and implement quality assurance procedures that ensure successful service deployment and operational excellence.

Educational Requirements

Applicants must possess:

• A Bachelor’s Degree in Business Administration, Information Technology, or a related field.
• Professional certification or knowledge in Web Design, Data Management, Digital Services, or related disciplines will be an added advantage.

Experience

• Minimum of five (5) years’ relevant experience in digital services, telecommunications, product management, or a related field.
• At least three (3) years’ experience in a supervisory or managerial role.
• Demonstrated success in managing digital products, strategic partnerships, and commercial growth initiatives.

Skills and Competencies

• Strong knowledge of telecommunications and digital services.
• Expertise in Value-Added Services (VAS) and digital product management.
• Commercial and business acumen.
• Partnership, stakeholder, and vendor management.
• Project management and service delivery.
• Digital content and media management.
• Market research, customer analytics, and consumer insights.
• Digital marketing and customer engagement strategies.
• User Acceptance Testing (UAT) and technology integration.
• Dashboard reporting, KPI monitoring, and performance analysis.
• Regulatory compliance and governance.
• Understanding of Ghana’s digital and telecommunications market.
• Knowledge of web technologies, digital platforms, and IT architecture.
• Strong leadership, communication, negotiation, and problem-solving skills.

Our Values

Successful candidates will demonstrate MTN Ghana’s core values:

• Lead with Care
• Collaborate with Agility
• Serve with Respect
• Can Do with Integrity
• Act with Inclusion

Candidates should also consistently exhibit MTN’s vital behaviours:

• Complete Candor
• Complete Accountability
• Active Collaboration
• Get It Done

Note

When submitting your application:

• Quote Vacancy Reference: MTNGH-DIG-008-2026.
• Ensure your CV is saved using your full name before uploading.
• Applications that do not include the correct vacancy reference or fail to save the CV in the applicant’s name may not be considered.

How to Apply

Apply online by clicking on the Application button.