Analyst, Network System Support (Full-Time)

Location: Accra, Ghana
Company: MTN Ghana

Company Profile

MTN Ghana is the leading telecommunications service provider in Ghana, committed to delivering innovative digital solutions that connect people, businesses, and communities. We foster a welcoming, diverse, and inclusive work environment where employees are empowered to innovate, collaborate, and grow. We are seeking a highly analytical and technically skilled Analyst, Network System Support to ensure the reliability, security, and performance of our network management platforms.

Job Summary

The Analyst, Network System Support will provide technical support for network management platforms, ensuring high system availability, optimal performance, and regulatory compliance. The successful candidate will analyze system performance, troubleshoot technical issues, support infrastructure projects, and contribute to continuous improvement initiatives that enhance operational efficiency and service quality.

Key Responsibilities

Platform Support and Availability

• Support, monitor, and maintain all network management platforms to ensure maximum availability, reliability, and performance.
• Analyze and maintain element management systems, including hardware and software components, to optimize system functionality.
• Identify and implement automation opportunities through scripting, workflows, and reporting tools to improve operational efficiency.
• Review and validate project implementations to ensure alignment with approved plans and technical standards.
• Monitor compliance with quality, audit, and operational standards, including subcontractor performance and regulatory requirements.

Incident and Problem Management

• Collaborate with the system support team to investigate, analyze, and resolve technical issues promptly.
• Perform root cause analysis using system logs, configurations, and integration data to resolve platform-related incidents.
• Monitor system health, identify recurring issues, and recommend preventive and corrective actions.
• Manage system support activities through Work Orders (WOs), validate implementation outcomes, and maintain accurate technical documentation.

Project and Change Management

• Plan, coordinate, and assess site visits and technical surveys to support network projects and system integrations.
• Monitor project progress against scope, schedule, and budget, and provide timely reports on risks and corrective actions.
• Analyze baseline and target system architectures and evaluate the impact of upgrades, patches, and configuration changes.
• Support the successful implementation of system enhancements while minimizing operational risks.

Access, Security, and Regulatory Compliance

• Administer system access controls and user accounts in accordance with security policies and audit requirements.
• Monitor compliance with internal standards, regulatory obligations, and audit recommendations.
• Ensure timely updates of National Communications Authority (NCA) monitoring systems by validating, uploading, and backing up required data.
• Serve as the primary technical contact for internal customers and third parties, ensuring issues are tracked and resolved efficiently.
• Communicate technical findings, risks, and recommendations effectively to both technical and non-technical stakeholders.
• Perform any other duties assigned by the Line Manager in support of departmental objectives.

Qualifications & Experience

Education

The ideal candidate should possess:

• A minimum of a Bachelor’s Degree in Computer Science, Computer Engineering, Telecommunications Engineering, Electrical and Electronic Engineering, or a related discipline.
• Professional certification in a relevant technology or telecommunications field will be an added advantage.

Experience

• Minimum of three (3) years’ experience in a similar role within an Information Technology or Telecommunications environment.

Technical Knowledge and Skills

• Fundamental knowledge of telecommunications technologies, including Packet Switched (PS) Core, Circuit Switched (CS) Core, Radio Access Network (RAN), and Transmission.
• Strong knowledge of database administration.
• Good command of Linux/UNIX system administration.
• Sound knowledge of Operations Support Systems (OSS), preferably Huawei and ZTE platforms.
• Experience with scripting, automation, and platform integration.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent communication and stakeholder management abilities.

Core Competencies

The successful candidate should demonstrate the ability to:

• Analyze complex technical issues and deliver effective solutions.
• Manage multiple priorities while maintaining high-quality service delivery.
• Collaborate effectively across cross-functional teams.
• Adapt to evolving technologies and operational requirements.

MTN Values and Behaviours

The successful candidate must embrace and demonstrate MTN Ghana’s values:

• Lead with Care
• Collaborate with Agility
• Serve with Respect
• Can Do with Integrity
• Act with Inclusion
• COS

The successful candidate must also demonstrate MTN’s vital behaviours:

• Complete Candor
• Complete Accountability
• Active Collaboration
• Get It Done

What We Offer

• A welcoming, inclusive, and innovative work environment.
• Opportunities for continuous learning, professional development, and career progression.
• The opportunity to work with cutting-edge telecommunications technologies and industry-leading professionals.
• A collaborative culture that values innovation, accountability, diversity, and operational excellence.

Application Deadline

20 July 2026

How to Apply

Apply online by clicking on the Application button.