Job Title: Client Care Lead (Full-Time)

Location: Accra, Opposite La General Hospital, Ghana
Company: Toptech Transport and Logistics Ltd
Application Deadline: 27 March 2026

Company Profile

Toptech Transport and Logistics Ltd is a customer-focused logistics company committed to delivering reliable, efficient, and innovative transport solutions. We pride ourselves on excellence in service delivery and strong client relationships. At Toptech, we actively foster a welcoming and supportive work environment where employees collaborate, grow, and contribute to delivering outstanding customer experiences.

Job Summary

We are seeking a proactive and customer-oriented Client Care Lead to oversee client interactions, strengthen customer relationships, and enhance overall service delivery. The successful candidate will lead client engagement efforts, manage communication channels, and ensure a seamless and positive experience for all clients while contributing to a friendly and welcoming workplace culture.

Key Responsibilities

• Lead and manage all client care activities to ensure exceptional service delivery
• Build and maintain strong relationships with clients
• Handle client inquiries, feedback, and complaints promptly and professionally
• Oversee and manage social media communication and engagement
• Develop and implement strategies to improve customer satisfaction and retention
• Coordinate with internal teams to ensure timely and efficient service delivery
• Monitor client feedback and recommend service improvements
• Maintain accurate records of client interactions and reports

Qualifications and Requirements

• Bachelor’s degree in Marketing, Business Administration, Communication, or a related field
• Proven practical experience in client service or customer relationship management
• Strong proficiency in social media communication and digital engagement
• Excellent communication, interpersonal, and leadership skills
• Strong organizational and problem-solving abilities
• Must reside within reasonable proximity to the La office (Opposite La General Hospital)
• Ability to work in a fast-paced environment and manage multiple priorities

Working Hours

• Monday to Friday: 7:00 AM – 5:30 PM
• Saturday: 8:00 AM – 12:00 Noon

What We Offer

• Competitive salary package
• A welcoming and collaborative work environment
• Opportunities for professional growth and development
• A dynamic and fast-paced industry experience

How to Apply

Click the “APPLY FOR THIS JOB” button below to submit your application.