Client Service Executive

Location: Accra
Company: Essence Clinic & Medical Laboratory
Employment Type: Full-Time
Application Deadline: 28 February 2026

Company Profile

Essence Clinic & Medical Laboratory delivers high-quality medical and laboratory diagnostic services with a strong commitment to patient-centered care, professionalism, and operational excellence. We provide a welcoming and efficient healthcare environment that prioritizes accuracy, confidentiality, and exceptional client experience.

Position Summary

We seek a proactive and customer-focused Client Service Executive to create a welcoming and professional environment for all clients. The successful candidate will manage front-desk operations, support administrative processes, and ensure clients receive timely and courteous assistance throughout their visit.

Key Responsibilities

• Welcome and attend to clients promptly and professionally.

• Manage appointment scheduling and client inquiries (in-person, phone, and email).

• Register clients accurately and maintain updated records.

• Process billing, payments, and issue receipts efficiently.

• Coordinate effectively with medical and laboratory teams to ensure smooth service delivery.

• Provide clear information regarding services, procedures, and timelines.

• Maintain confidentiality of client information at all times.

• Ensure the reception area remains organized, clean, and welcoming.

• Resolve client concerns professionally and escalate issues when necessary.

Qualifications & Requirements

• Minimum of two (2) years relevant work experience in a healthcare or customer service setting.

• HND, Bachelor’s Degree, or higher qualification in Business Administration, Health Administration, Customer Service, or a related field.

• Strong communication and interpersonal skills.

• Excellent organizational and multitasking abilities.

• Proficiency in Microsoft Office and basic administrative systems.

• Professional appearance and positive attitude.

Core Competencies

• Customer-centric mindset

• Attention to detail

• Integrity and confidentiality

• Team collaboration

• Time management

How to Apply

Interested and qualified candidates should submit their CV