Customer Care & Service Officer (Full-Time)

Location: Accra

Job Summary

The organisation seeks a proactive and service-oriented Customer Care & Service Officer to manage customer interactions and deliver excellent support services. You will actively respond to customer inquiries, resolve concerns efficiently, and contribute to maintaining high levels of customer satisfaction.

Key Responsibilities

• Respond promptly and professionally to customer inquiries and requests
• Provide accurate information about products and services
• Resolve customer complaints and escalate complex issues when necessary
• Maintain positive relationships with clients and ensure excellent service delivery
• Handle customer records and update information accurately
• Support daily administrative and customer service operations
• Collaborate with team members to improve customer experience
• Maintain professionalism and confidentiality in all customer interactions

Requirements

• Strong communication and interpersonal skills
• Good technical proficiency and computer literacy
• Excellent time management and organisational skills
• Strong customer service orientation and problem-solving ability
• Ability to work effectively as part of a team
• Professional attitude with strong attention to detail
• Ability to multitask and work efficiently in a fast-paced environment

Application Deadline

30 May 2026

How to Apply

Apply online by clicking on the application button.