Job Title: Customer Service Representative (Full-Time)

Location: Accra, Ghana
Employment Type: Full-Time
Company: Carl Poly Products Limited
Application Deadline: 28 August 2026

Company Profile

Carl Poly Products Limited is a growing organization committed to delivering quality products and excellent service to its customers. We focus on operational excellence, customer satisfaction, and building strong relationships with our clients through professionalism, reliability, and innovation.

We are seeking a customer-focused and enthusiastic Customer Service Representative to join our team and provide exceptional support to our customers while strengthening customer relationships.

Position Summary

Carl Poly Products Limited is seeking a proactive and professional Customer Service Representative to manage customer interactions, respond to enquiries, resolve concerns, and ensure a positive customer experience.

The successful candidate will serve as a key point of contact between the company and its customers by providing timely assistance, accurate information, and effective solutions. The ideal candidate will demonstrate excellent communication skills, patience, and the ability to handle diverse customer needs professionally.

Key Responsibilities

• Respond to customer enquiries through phone calls, emails, and other communication channels.
• Provide accurate information about company products, services, processes, and policies.
• Handle customer complaints and concerns professionally while working toward effective resolutions.
• Listen actively to customers, understand their needs, and provide appropriate support.
• Maintain accurate records of customer interactions, requests, complaints, and resolutions.
• Follow up with customers to ensure issues are resolved and service expectations are met.
• Escalate complex customer concerns to the appropriate departments when necessary.
• Build and maintain positive relationships with customers to encourage satisfaction and loyalty.
• Support customer service improvement initiatives and provide feedback on recurring customer issues.
• Collaborate with internal teams to ensure smooth service delivery.
• Manage multiple customer requests while maintaining accuracy and professionalism.
• Perform any other duties assigned by management.

Educational Requirements

• Higher National Diploma (HND) or Bachelor’s Degree in Business Administration, Marketing, Communication, Customer Service, or a related field.

Experience & Qualifications

• Minimum of two (2) years of work experience in customer service, call center operations, sales support, or a related role.
• Proven experience handling customer interactions and resolving service-related concerns.
• Strong telephone handling skills with excellent active listening ability.
• Experience using customer service systems, databases, or digital communication tools is an advantage.

How to Apply

Apply online by clicking on the Application button.