Job Title: Customer Support Officer (Full-Time)

Location: Accra, Ghana
Application Deadline:30 April 2026

Company Profile

Aqua Scape is a leading swimming pool supply store in Accra, specializing in quality pool products, equipment, and maintenance solutions. The company is committed to delivering excellent customer service and providing reliable solutions for residential and commercial pool needs.

Role Overview

Aqua Scape seeks a friendly, proactive, and solution-oriented Customer Support Officer to assist customers and ensure a seamless service experience. The successful candidate will handle inquiries, support sales processes, and help customers select the right products and solutions with professionalism and care.

Key Responsibilities

• Respond to customer inquiries via phone, email, and in-person interactions
• Assist customers in selecting swimming pool products and accessories
• Provide accurate information on products, pricing, and availability
• Process orders, returns, and exchanges efficiently
• Maintain a high level of customer satisfaction through timely support
• Coordinate with sales and warehouse teams to ensure smooth order fulfillment
• Record and update customer interactions in the system accurately
• Resolve customer complaints professionally and escalate when necessary

Educational Requirement

• Minimum of Senior High School Certificate or equivalent
• Diploma or certification in Customer Service, Marketing, or a related field is an advantage

Experience

• Minimum of 1–3 years’ experience in customer service, retail support, or a related role

Skills & Competencies

• Demonstrate strong communication and interpersonal skills
• Show excellent problem-solving and customer service abilities
• Maintain patience, professionalism, and a customer-first mindset
• Work effectively in a fast-paced retail environment
• Pay strong attention to detail and accuracy
• Use basic computer systems and point-of-sale tools confidently
• Build positive relationships with customers and team members

How to Apply

Click the “APPLY FOR THIS JOB” button below to submit your application.