General Restaurant Manager – Mugg & Bean (Full-Time)

Location: Accra, Ghana
Company: Masco Foods
Brand: Mugg & Bean
Application Deadline: 30 June 2026

Join Our Team

Masco Foods proudly operates world-class food service brands, including Mugg & Bean, delivering exceptional dining experiences built on quality, consistency, and warm hospitality. We are seeking a highly experienced and hands-on General Restaurant Manager to lead the full restaurant operation in Accra.

This role offers an exciting opportunity to drive operational excellence, lead high-performing teams, and protect the integrity of the Mugg & Bean brand while delivering outstanding guest experiences across all service periods.

If you are a strong operator with deep knowledge of Mugg & Bean standards and a passion for leading people and driving performance, we invite you to apply.

Key Responsibilities

Restaurant Operations

• Manage the full day-to-day operations of the restaurant.
• Ensure full compliance with Mugg & Bean brand standards across all service areas.
• Deliver exceptional guest experiences across breakfast, lunch, dinner, coffee, bakery, and takeaway services.
• Ensure the restaurant is fully prepared for trade before opening each day.
• Monitor service speed, table turnover, guest complaints, product availability, and cleanliness.
• Enforce all operational procedures, checklists, and control systems daily.
• Maintain strong floor presence during peak trading periods to drive service excellence.
• Ensure optimal staffing levels and effective manager deployment during all shifts.

Financial Performance

• Drive sales growth through superior guest service, local store marketing, and operational execution.
• Control food cost, labour cost, wastage, discounts, refunds, and all controllable expenses.
• Review daily sales performance, cash handling, voids, discounts, and product mix.
• Ensure strict compliance with cash management, banking, and reconciliation procedures.
• Manage stock levels and minimize stock losses through strong controls.
• Support budgeting, forecasting, and weekly performance reviews.

People Management

• Recruit, train, coach, and develop restaurant team members.
• Build and sustain a positive, disciplined, and performance-driven culture.
• Manage staff schedules, attendance, grooming standards, and productivity.
• Conduct daily briefings and shift handovers to ensure alignment.
• Ensure all employees understand brand standards, service expectations, and product knowledge.
• Address performance issues, misconduct, and disciplinary matters professionally.
• Develop assistant managers, supervisors, waitrons, baristas, and kitchen leaders.

Guest Experience

• Ensure every guest receives warm, friendly, and efficient service.
• Resolve guest complaints quickly, professionally, and effectively.
• Maintain high standards in service delivery, food presentation, coffee quality, and ambience.
• Monitor guest feedback, online reviews, and repeat visitation trends.
• Strengthen menu knowledge, upselling, and guest engagement across the team.

Food Safety, Hygiene & Compliance

• Enforce full compliance with food safety, hygiene, and occupational health standards.
• Ensure daily cleaning schedules and pest control measures are completed.
• Monitor food storage, temperature controls, and expiry management.
• Maintain a clean, safe, and audit-ready restaurant environment at all times.
• Ensure compliance with Ghanaian labour, health, safety, and company regulations.

Brand Standards

• Protect and uphold the Mugg & Bean brand at all times.
• Ensure correct execution of recipes, portions, presentation, uniforms, and service procedures.
• Prepare the restaurant for internal and external audits.
• Identify and correct any brand standard deviations immediately.

Qualifications and Requirements

• Proven experience as a General Restaurant Manager, Assistant General Manager, or senior manager within Mugg & Bean.
• Strong operational knowledge of Mugg & Bean systems, service standards, and brand culture.
• Experience managing full-service casual dining restaurants.
• Strong financial acumen, including sales, food cost, labour cost, wastage, and stock control.
• Proven leadership and people management capabilities.
• Strong guest service orientation with a hands-on management style.
• Ability to work under pressure and manage high-volume trading environments.
• Excellent communication skills in English.
• Willingness to relocate to Ghana or work in Ghana.
• Must not currently be employed by an active Mugg & Bean franchisee.
• Must not breach any franchise, employment, or non-solicitation agreements.

Preferred Experience

• Previous Mugg & Bean opening experience is essential.
• Experience training and developing new restaurant teams.
• Exposure to African or South African Mugg & Bean operations.
• Experience across coffee shop, bakery, and full-service dining environments.
• Strong background managing both front-of-house and back-of-house teams.

Key Competencies

• Strong leadership and team development skills.
• High attention to detail and operational discipline.
• Guest-focused and service-driven mindset.
• Commercially aware and results-oriented.
• Strong coaching and training ability.
• Problem-solving and decision-making capability.
• Honest, reliable, and accountable.
• Hands-on leadership style.
• Ability to build and maintain strong brand culture.

How to Apply

Apply online by clicking on the application button.