Hostess (Full-Time)

Location: Accra, Ghana
Employment Type: Full-Time
Application Deadline: 30 July 2026

About Enclave

Enclave is a contemporary hospitality and dining destination dedicated to delivering exceptional food, outstanding service, and memorable guest experiences. We believe every great dining experience begins with a warm welcome, and we are committed to creating an inviting atmosphere where every guest feels valued from the moment they arrive.

We are seeking friendly, professional, and customer-focused Hostesses to become the face of our restaurant. The successful candidates will welcome guests, manage reservations and seating arrangements, and ensure every visitor enjoys a seamless and memorable dining experience.

Key Responsibilities

Guest Reception & Customer Experience

• Welcome guests warmly and create a positive first impression of Enclave.
• Greet customers professionally and escort them to their assigned tables.
• Manage the guest waiting list and communicate expected waiting times accurately.
• Ensure guests feel comfortable and attended to while waiting to be seated.
• Address guest enquiries courteously and escalate concerns when necessary.

Reservation & Seating Management

• Manage reservations, walk-in guests, and table allocations efficiently.
• Coordinate seating arrangements to maximise restaurant capacity while maintaining guest comfort.
• Maintain accurate reservation records using manual or digital reservation systems.
• Communicate effectively with the service team to ensure timely table turnover and efficient guest flow.
• Confirm reservations and accommodate special requests whenever possible.

Front-of-House Operations

• Maintain a clean, organised, and welcoming reception area.
• Monitor the entrance and dining room to ensure guests receive prompt attention.
• Assist with opening and closing front-of-house procedures.
• Support the service team during busy periods to ensure smooth restaurant operations.
• Provide guests with information about the menu, promotions, and restaurant services.

Team Collaboration

• Work closely with waiters, supervisors, kitchen staff, and management to deliver exceptional service.
• Communicate guest preferences and special requests to the relevant teams.
• Contribute to maintaining a positive, professional, and customer-focused work environment.
• Support restaurant events and special occasions when required.

Health, Safety & Professional Standards

• Maintain high standards of personal grooming and professional appearance.
• Ensure reception and waiting areas remain clean, safe, and presentable.
• Follow company policies, customer service standards, and health and safety procedures.
• Protect customer privacy and maintain confidentiality of reservation information.

Qualifications & Experience

• Senior High School Certificate, Diploma, HND, or equivalent qualification in Hospitality, Tourism, Customer Service, or a related field is an advantage.
• Previous experience as a Hostess, Receptionist, Front Desk Officer, Customer Service Representative, or in a similar hospitality role is preferred.
• Experience working in a restaurant, hotel, lounge, or hospitality environment is an advantage.
• Familiarity with reservation systems and customer service procedures is desirable.

Skills & Competencies

• Outstanding customer service and interpersonal skills.
• Excellent verbal communication and presentation skills.
• Friendly, welcoming, and professional personality.
• Strong organisational and multitasking abilities.
• Ability to remain calm and courteous during busy service periods.
• Good problem-solving and conflict resolution skills.
• Strong attention to detail and professionalism.
• Ability to work collaboratively within a team.
• Flexibility to work shifts, evenings, weekends, and public holidays as required.

How to Apply

Apply online by clicking on the Application button.