Job Title: Learning and Development Manager

Location: Accra Marriott Hotel, Accra, Ghana
Employment Type: Full-time
Application Deadline: 22 April 2026

Company Profile

Accra Marriott Hotel is a premier hospitality destination committed to delivering world-class guest experiences. We cultivate a culture of excellence, innovation, and continuous learning. Join us in shaping the future of hospitality through exceptional training and development programs.

Candidate Profile

Education and Experience:
Candidates must meet one of the following qualifications:

1. Option 1:
   • 2-year degree from an accredited university in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related field.
   • Minimum of 2 years of experience in human resources or a related professional area.
   • Certified trainer.
2. Option 2:
   • 4-year bachelor’s degree in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related field.
   • Certified trainer.
   • No prior work experience required.

Core Responsibilities

1. Administer Employee Training Programs

• Promote and communicate all training programs to employees.
• Lead by example in guest hospitality, creating a positive environment and delivering excellent customer service.
• Support employees in identifying behaviors that drive service excellence.
• Ensure employees receive ongoing training to meet guest expectations.
• Apply effective training methods to develop employee skills in guest satisfaction.
• Conduct regular meetings with the training cadre to coordinate training efforts.
• Observe employee service behaviors and provide constructive feedback to individuals or managers.

2. Evaluate Training Program Effectiveness

• Monitor enrollment and attendance in training sessions.
• Meet with participants to assess progress and address concerns.
• Partner with operational leaders to evaluate employees’ technical and leadership skills.
• Analyze comment cards, guest satisfaction scores, and other data to identify areas for improvement.
• Measure the transfer of learning from training to operational performance.
• Incorporate adult learning principles into all training programs.

3. Develop Training Program Plans and Budgets

• Align all training initiatives with the organization’s mission and vision.
• Identify performance gaps and collaborate with managers to design and implement effective training solutions.
• Adjust training methodologies and conduct retraining when necessary.
• Ensure training programs positively impact key business indicators.
• Establish clear guidelines so employees understand expectations and performance standards.
• Develop specialized training to enhance service performance.
• Drive brand values and philosophy in all training and development activities.
• Integrate guest satisfaction metrics into departmental meetings with a focus on continuous improvement.

4. Manage Training Budgets

• Participate in the development of the training budget as required.
• Manage budget in alignment with HR and property financial goals.
• Control departmental expenses to meet or exceed budgeted targets.
• Use P-card responsibly to monitor and control departmental expenditures.

How to Apply

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