Job Title: Operations and Support Specialist – Telecel Cash
Location: Accra, Ghana
Employment Type: Full-Time
Application Deadline: 05 May 2026

Company Profile

Telecel Ghana delivers innovative telecommunications and digital financial solutions that connect people and businesses across Ghana. Through Telecel Cash, the company provides secure, reliable, and accessible mobile money services that empower customers and drive financial inclusion. Telecel Ghana fosters a collaborative, high-performance environment where employees contribute to impactful solutions and continuous service improvement.

Role Overview

We are seeking a proactive and detail-oriented Operations and Support Specialist to support Telecel Cash platforms and services. You will ensure system reliability, resolve technical issues, and maintain optimal performance across applications and infrastructure. You will work closely with internal teams and external partners to deliver seamless mobile money services in a fast-paced, 24/7 operational environment.

Key Responsibilities

• Monitor, maintain, and support Telecel Cash systems to ensure high availability and performance.
• Troubleshoot and resolve issues across applications, APIs, and databases in a timely manner.
• Analyze system logs, performance metrics, and alerts to proactively identify and address potential issues.
• Manage incidents in line with ITIL best practices, ensuring proper documentation and resolution.
• Collaborate with engineering, product, and vendor teams to implement fixes and improvements.
• Support system releases, deployments, and maintenance activities.
• Optimize system performance through tuning and continuous monitoring.
• Maintain accurate operational documentation and reports.
• Participate in a 24/7 support rotation to ensure continuous service availability.

Qualifications and Experience

• Bachelor’s degree in Computer Science, Computer Engineering, Information Technology, or a related discipline (or equivalent experience).
• 5–10 years of experience in a similar operations or support role.
• Strong troubleshooting skills across applications, APIs, and databases.
• Experience with monitoring and observability tools.
• Knowledge of incident management processes (ITIL practices).
• Understanding of mobile money and payments systems.
• Proficiency in SQL, log analysis, and system performance tuning.
• Ability to work effectively in a 24/7 operations and support environment.

Skills and Competencies

• Strong analytical and problem-solving abilities
• Excellent communication and collaboration skills
• High attention to detail and accountability
• Ability to prioritize and manage multiple tasks under pressure
• Commitment to continuous improvement and service excellence

How to Apply

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