Operations Officer (Full-Time)

Location: Accra, Ghana
Employment Type: Full-Time
Application Deadline: 30 July 2026

About Dara Capital

Dara Capital is a leading credit company committed to providing innovative and reliable financial solutions that empower individuals and businesses to achieve their financial goals. We pride ourselves on delivering exceptional customer service while fostering a welcoming, collaborative, and high-performance work environment where employees can grow and make a meaningful impact.

Position Summary

We are seeking a detail-oriented and proactive Operations Officer to support the efficient delivery of our operational and credit services. The successful candidate will contribute to daily operations by maintaining accurate financial records, supporting compliance activities, managing client relationships, and assisting with loan portfolio administration to ensure operational excellence.

Key Responsibilities

• Capture and maintain accurate data in financial and operational systems.
• Prepare financial reports, operational summaries, and other management reports.
• Assist with customer account reconciliations and verify the accuracy of financial records.
• Support compliance with internal policies, operational procedures, and regulatory requirements.
• Provide administrative and operational support to the operations team.
• Maintain and update operational records and client databases.
• Respond promptly to client inquiries, resolve operational issues, and build positive customer relationships.
• Promote the company’s financial products and services while identifying and recruiting prospective clients.
• Support the credit team in monitoring and managing the loan portfolio.
• Maintain accurate documentation and ensure confidentiality of client information.
• Contribute to continuous process improvements that enhance operational efficiency and service delivery.

Qualifications and Requirements

• Minimum of a Higher National Diploma (HND) in Business Administration, Finance, Banking, or a related field. A Bachelor’s Degree is an added advantage.
• Minimum of two (2) years of experience in an operations role within the microfinance, banking, or financial services sector.
• Strong knowledge of microfinance operations, loan administration processes, and relevant regulatory requirements.
• Excellent organizational, analytical, and problem-solving skills.
• Proficiency in Microsoft Office Suite and financial management systems or related software.
• Strong communication and interpersonal skills with a customer-focused approach.
• High level of integrity, accuracy, professionalism, and attention to detail.
• Ability to manage multiple priorities and work effectively in a fast-paced environment.

How to Apply

Apply online by clicking on the Application button.