Position Title: Receptionist
Location: Prampram, Ada & Sogakope, Ghana
Employment Type: Full-Time
Application Deadline: 30 May 2026

Company Profile

Legacy Hospitality Group is committed to delivering outstanding hospitality experiences through exceptional customer service, professionalism, and operational excellence. We create welcoming environments for both guests and employees while promoting teamwork, growth, and service quality across our hospitality operations.

Job Summary

We are seeking a friendly, professional, and customer-focused Receptionist to join our hospitality team. The successful candidate will serve as the first point of contact for guests, ensuring a warm welcome, efficient front desk operations, and exceptional customer service throughout the guest experience.

Key Responsibilities

• Welcome guests warmly and provide professional, courteous assistance at all times.
• Manage guest check-ins, check-outs, and room reservation processes efficiently.
• Handle incoming phone calls, emails, and guest inquiries promptly and professionally.
• Maintain accurate records of bookings, guest information, and front desk activities.
• Provide guests with information regarding hotel services, amenities, and local attractions.
• Coordinate with housekeeping and other departments to ensure room readiness and smooth operations.
• Process payments, issue receipts, and support basic administrative and clerical duties.
• Address guest concerns professionally and escalate complex issues when necessary.
• Maintain a clean, organized, and welcoming front desk environment.
• Ensure confidentiality of guest information and comply with company policies and procedures.
• Support team members and contribute positively to overall guest satisfaction.

Educational & Professional Requirements

Qualifications

• Minimum of a Diploma in Hospitality, Business Administration, or a related field.
• At least 1 year of experience in administration, hospitality, customer service, or a related role.
• Strong communication and interpersonal skills.
• Basic computer proficiency, including MS Office and booking/reservation systems.
• Professional appearance with a positive and customer-oriented attitude.

How to Apply

Apply online by clicking on the application button below