Receptionist (Full-Time)

Roots Hospitality International
Location: Osu & Labone, Accra, Ghana

Company Profile

Roots Hospitality International is a growing hospitality company committed to delivering exceptional guest experiences while promoting hospitality excellence across West Africa.

Our properties are designed to provide comfort, service, and memorable experiences for both local and international guests. At the heart of our success is a team of passionate professionals who believe that hospitality is about people first.

As our operations expand across Osu and Labone, we continue to invest in talented individuals who want to build meaningful careers in a dynamic hospitality environment.

We’re Growing — and We’re Hiring

At Roots Hospitality International, we believe hospitality is not just about rooms, restaurants, or buildings — it is about people creating memorable experiences.

As our operations continue to expand in Accra, we are opening new opportunities for talented and passionate professionals who want to grow their careers in hospitality.

If you bring energy, professionalism, and a genuine passion for service, we would love to hear from you.

At Roots Hospitality International, you will join a team focused on:

• Delivering outstanding guest experiences

• Building a strong hospitality culture

• Growing hospitality excellence in West Africa

Position Overview

The Receptionist serves as the first point of contact for guests and visitors and plays a key role in creating a welcoming and professional environment.

The successful candidate will provide excellent customer service, manage front desk operations efficiently, and ensure every guest enjoys a positive experience from arrival to departure.

Key Responsibilities

• Welcome guests and visitors in a warm and professional manner

• Manage guest check-in and check-out processes efficiently

• Respond to guest inquiries and provide accurate information about services and facilities

• Handle phone calls, emails, and reservations professionally

• Maintain a clean, organized, and welcoming reception area

• Coordinate with housekeeping and other departments to ensure guest satisfaction

• Address guest concerns promptly and escalate issues when necessary

• Maintain accurate records and front desk documentation

Qualifications & Requirements

• Diploma or degree in Hospitality Management, Business Administration, or related field preferred

• Previous experience in hospitality, front desk, or customer service is an advantage

• Strong communication and interpersonal skills

• Professional appearance and positive attitude

• Ability to multitask and work in a fast-paced environment

• Basic computer skills and familiarity with reservation systems is a plus

Application Deadline

27 March 2026

How to Apply

Interested candidates should submit their CV for consideration.