Job Title: Reservation Officer

Location: Cantonments
Employment Type: Full-Time

Company Profile

Eat by Zoe is a premium food and dessert brand dedicated to delivering high-quality cakes, pastries, and exceptional customer experiences. We focus on creativity, excellent service, and seamless customer engagement across all touchpoints.

Job Summary

Eat by Zoe seeks a friendly, organized, and customer-focused Reservation Officer to manage customer orders, bookings, and inquiries. The successful candidate will ensure smooth coordination of cake orders, maintain strong customer relationships, and support daily administrative and communication activities across departments.

Key Responsibilities

• Manage cake orders, customer inquiries, and booking schedules via phone and WhatsApp.
• Provide excellent customer service and maintain positive customer relationships.
• Confirm customer payments and update order records accurately.
• Coordinate effectively with internal departments, suppliers, and management.
• Prepare and submit regular reports on orders and customer interactions.
• Ensure timely communication and follow-up with customers regarding orders.
• Maintain organized records of reservations and transactions.
• Support smooth daily operations and resolve customer concerns professionally.

Qualifications and Requirements

• Bachelor’s degree in Business Administration or a related field.
• Minimum of 2 years’ proven experience in customer service or a similar role.
• Strong communication skills, both written and spoken English.
• Proficiency in Microsoft Office applications.
• Strong organizational and multitasking abilities.
• Ability to work effectively under pressure and on weekends when required.
• Customer-oriented mindset with attention to detail.

How to Apply

Apply online by clicking on the application button.