Client Relationship Officer (Full-Time)

Location: Accra
Company: Advans Savings and Loans
Application Deadline: 16 March 2026

Company Profile

Advans is a leading international microfinance group established in 2005, dedicated to providing tailored financial services to small businesses and underserved populations who have limited or no access to formal banking. The Advans Group operates in nine countries, including Cambodia, Cameroon, Ghana, the Democratic Republic of Congo, Côte d’Ivoire, Pakistan, Nigeria, Tunisia, and Myanmar, serving over 1,200,000 clients with a workforce of more than 8,100 employees.

Advans Ghana, a subsidiary of the international group, started operations in 2008. It provides a full range of financial products and services to micro, small, and medium-sized enterprises (MSMEs) across Ghana, serving more than 120,000 clients through 20 branches and approximately 600 employees. Advans is backed by leading international development finance institutions, including EIB, KfW, FMO, CDC Group plc, FISEA (AFD Group), and IFC.

Position Summary

We are seeking a proactive and client-focused Client Relationship Officer to join our team in Accra. The successful candidate will manage relationships with clients, support business growth, and ensure customer satisfaction while promoting Advans’ financial products and services.

Key Responsibilities

• Build and maintain strong relationships with existing and prospective clients.

• Understand clients’ business needs and provide tailored financial solutions.

• Conduct market appraisals and identify opportunities for business growth.

• Assist clients in understanding financial products and account management.

• Monitor loan portfolios and support risk management initiatives.

• Prepare and maintain accurate client records and reports.

• Provide feedback on market trends and client requirements to management.

• Support financial literacy initiatives for clients where applicable.

Educational & Professional Requirements

• Minimum of a Diploma/Higher National Diploma (HND) and/or Bachelor’s Degree.

• Minimum of 1 year working experience (including National Service).

• Good numerical and analytical skills.

• Knowledge of accounting principles and practical understanding of micro/small businesses.

• Strong interpersonal, communication, and relationship management skills.

• Ability to assess client needs and provide practical financial solutions.

How to Apply

Interested applicants should submit their application