Technology Officer

Location: Accra
Employment Type: Full-Time
Application Deadline: 10 April 2026

Company Profile – Petrosol

Petrosol is a dynamic and customer-focused organization committed to delivering excellence in service through innovation, operational efficiency, and sustainable business practices. The company fosters a culture built on Service, Empathy, Leadership, Professionalism, Integrity, and Sustainability.

Role Overview

Petrosol is seeking a proactive and solutions-driven Technology Officer to support and enhance its technology operations. The successful candidate will ensure the reliability of IT systems, provide high-quality end-user support, and maintain secure, efficient, and compliant technology infrastructure across all business locations.

Key Performance Areas

• ERP System Availability and Effectiveness
• User Support Resolution and Service Levels
• Infrastructure Stability and Security
• Technology Asset Accountability
• Documentation, Reporting, and Compliance

Key Responsibilities

Leadership

• Demonstrate and promote Petrosol’s core values: Service, Empathy, Leadership, Professionalism, Integrity, and Sustainability
• Act as a brand ambassador, inspiring colleagues and upholding organizational standards

Technology Operations & End-User Support

• Provide primary IT support, ensuring timely resolution of hardware, software, and peripheral issues
• Manage configuration, deployment, and lifecycle of workstations, printers, and mobile devices
• Resolve at least 95% of user support issues within agreed service timelines
• Deliver on-boarding support for new employees, including system access, email setup, and orientation

ERP System Administration & Data Governance

• Administer ERP system access, roles, and permissions in line with authorization protocols
• Ensure data accuracy, validation, reporting, and compliance across all departments
• Serve as the key liaison with ERP vendors to resolve issues and manage system upgrades
• Train and support users on ERP functionality and best practices

Infrastructure, Network, Security & Microsoft 365 Management

• Manage servers, backups, disaster recovery processes, and system updates to ensure business continuity
• Maintain performance and security of LAN and WAN infrastructure
• Coordinate with service providers to resolve connectivity issues promptly
• Implement and monitor cybersecurity controls, including antivirus systems, password policies, and access controls
• Administer Microsoft 365 services, including user accounts, licensing, email security, and collaboration tools

Asset Management, Compliance & Reporting

• Maintain accurate and up-to-date IT asset records within 24 hours of any changes
• Conduct periodic physical audits of all technology equipment
• Document system configurations, incidents, resolutions, and change logs
• Prepare weekly and monthly reports on system performance, risks, and improvement initiatives
• Support the development and enforcement of IT policies, procedures, and user guides

Qualifications & Experience

• Bachelor’s degree in Information Technology, Computer Science, or a related field
• Minimum of three (3) years’ experience in IT support, systems administration, or technology operations
• Basic knowledge of ERP systems (e.g., Ebizframe) is an advantage

Key Competencies

Knowledge

• Strong knowledge of Microsoft Office and Microsoft 365 administration
• Solid understanding of computer networks, infrastructure management, and IT security principles
• Familiarity with IT hardware, troubleshooting, and vendor coordination

Skills

• Excellent communication skills with a strong customer-service orientation
• Strong analytical, problem-solving, and decision-making abilities

How to Apply

Click the “APPLY FOR THIS JOB” button below to submit your application.