Job Title: Call Center Representative – Warehouse (Full-Time)
Location: Tanoso, Ghana
Application Deadline: 8 May 2026

Company Profile

A reputable company with a strong presence in Ghana is seeking a proactive and customer-focused Call Center Representative to support its warehouse operations. The company is committed to efficiency, accuracy, and excellent service delivery across all its branches, particularly in Kumasi.

Role Overview

The Call Center Representative – Warehouse serves as the primary point of contact between the warehouse and Kumasi branches. The role requires timely communication, accurate information sharing, and effective resolution of inventory-related concerns to ensure smooth operations and high service standards.

Key Responsibilities

• Answer incoming calls from Kumasi branches promptly and professionally.
• Provide accurate information on inventory receipts, stock availability, request fulfillment, and delivery status.
• Handle and resolve complaints related to inventory discrepancies, returns, and unfulfilled requests.
• Escalate complex or unresolved inventory issues to warehouse supervisors or relevant departments.
• Maintain detailed records of customer interactions and actions taken.
• Generate daily reports on call volume, complaint resolution rates, and inventory-related queries from Kumasi branches.

Qualifications and Requirements

• Bachelor’s Degree or HND in Business Administration, Management Studies, or a related field.
• 1–2 years of experience in a call center or customer service role.
• Demonstrate excellent verbal communication skills in English and Twi.
• Show proficiency in Microsoft Office applications.
• Exhibit strong problem-solving abilities, patience, and the capacity to manage high call volumes effectively.

How to Apply

Apply online by clicking on the application button below.