Customer Service Personnel (Full-Time)

Liberty Financial

Location: Spintex, Accra

Company Profile

Liberty Financial is a customer-focused financial services organization committed to delivering reliable, efficient, and accessible solutions to clients. We prioritize professionalism, trust, and service excellence while fostering a supportive and collaborative work environment.

Our team creates a welcoming atmosphere where employees engage customers with confidence, empathy, and integrity.

Role Overview

We are seeking a proactive and customer-oriented Customer Service Personnel to join our full-time team. You will serve as the first point of contact for customers, providing accurate information, resolving inquiries, and ensuring a positive customer experience.

You will work in a fast-paced environment where professionalism, patience, and strong communication skills are essential.

Key Responsibilities

• Respond to customer inquiries in a professional and timely manner
• Provide accurate information about products and services
• Handle customer complaints and resolve issues effectively
• Maintain a calm and supportive approach when dealing with stressed or upset customers
• Process basic transactions and support administrative tasks
• Use computer systems to manage customer interactions and records
• Ensure high levels of customer satisfaction and service quality
• Collaborate with internal teams to resolve complex customer issues

Requirements

• Minimum of a Bachelor’s degree in any discipline
• Strong communication and interpersonal skills
• Ability to remain calm and professional when handling difficult situations
• Comfortable using computers and digital systems
• Basic mathematics skills for handling transactions and calculations
• Strong attention to detail and problem-solving ability
• Positive attitude and commitment to customer satisfaction

What We Offer

• Full-time employment in a professional financial services environment
• Supportive and team-oriented workplace culture
• Opportunity to develop customer service and communication skills
• Stable and structured work environment

Application Deadline

13 May 2026

How to Apply

Click the “APPLY FOR THIS JOB” button below to apply.