Head of Operations

Location: Accra, Ghana
Company: Rabito Clinic Ltd
Employment Type: Full-Time
Application Deadline: 30 April 2026

Company Profile

Rabito Clinic Ltd is a leading healthcare provider dedicated to delivering accessible, high-quality, and patient-centred medical services across Ghana. We are committed to operational excellence, innovation, and continuous improvement in healthcare delivery.

We foster a collaborative and inclusive environment where leaders are empowered to drive impact, improve patient outcomes, and strengthen healthcare systems. We are seeking an experienced and strategic Head of Operations to lead and optimize our operations across all branches.

Key Responsibilities

As the Head of Operations, you will:

• Develop and execute operational strategies to enhance efficiency and performance across all clinic branches.
• Ensure full compliance with healthcare regulations, accreditation standards, and internal policies.
• Lead and strengthen quality assurance programmes and enforce adherence to standard operating procedures (SOPs).
• Collaborate with department heads to optimize workflows, staffing, and resource allocation.
• Implement and monitor patient feedback systems to continuously improve service delivery.
• Drive staff training, safety initiatives, and overall operational effectiveness.
• Oversee branch openings, relocations, and expansion projects.
• Prepare and present KPI reports with clear, data-driven insights and recommendations.
• Lead investigations into operational incidents and implement corrective and preventive measures.
• Oversee fleet operations, including vehicle allocation, tracking, maintenance, and fuel management.
• Coordinate the preparation of Board reports in collaboration with the Executive Assistant to the CEO.
• Champion sustainability initiatives to reduce waste and improve environmental impact.
• Perform other duties as assigned by the CEO.

Qualifications & Experience

• Bachelor’s degree in Health Management, Business Administration, or a related field (Master’s degree is an advantage).
• Minimum of 8 years’ experience in healthcare operations or a similar leadership role.
• Strong knowledge of healthcare regulations, accreditation processes, and compliance standards.
• Proven leadership, problem-solving, and communication skills.
• Solid understanding of customer service and patient experience best practices.

Key Competencies

We are looking for a leader who demonstrates:

• Strong leadership and team development capabilities.
• Excellent interpersonal, influencing, and stakeholder management skills.
• High level of professionalism with the ability to manage multiple priorities effectively.
• Strong analytical thinking and sound decision-making abilities.
• Effective time management and the ability to perform under pressure.
• A patient-centred mindset with excellent listening and communication skills.
• Adaptability and the ability to build strong relationships with diverse stakeholders.
• Proficiency in data analysis and standard computer applications.

How to Apply

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