Office Assistant & Customer Service Representative (Full-Time)

Company: Excellence Consult
Location: Tesano, Ridge & Tema – Ghana
Application Deadline: 30 April 2026

Company Profile

Excellence Consult is a reputable organization dedicated to delivering professional consulting and business support services. We pride ourselves on efficiency, customer satisfaction, and creating a supportive work environment where employees can grow and contribute meaningfully.

Role Overview

We are seeking proactive and customer-focused individuals to join our team as Office Assistants & Customer Service Representatives. You will support daily administrative operations while delivering excellent customer service and ensuring a seamless experience for clients and stakeholders.

Key Responsibilities

Office Assistant Duties

• Provide administrative support, including filing, data entry, and document management
• Manage incoming calls, emails, and correspondence professionally
• Maintain an organized office environment to support efficient operations
• Assist with scheduling meetings and coordinating office activities

Customer Service Responsibilities

• Respond promptly to customer inquiries with accurate and helpful information
• Handle and resolve customer complaints professionally and efficiently
• Maintain a positive, empathetic, and customer-focused approach at all times
• Process customer orders, requests, and follow-ups in a timely manner
• Keep accurate records of customer interactions and transactions

Qualifications & Requirements

• Minimum of 1–2 years’ proven experience in customer service or a related role
• Excellent verbal and written communication skills
• Strong organizational and time management skills with the ability to multitask
• Good problem-solving abilities and strong attention to detail
• Ability to remain calm, composed, and professional under pressure

Key Competencies

• Strong interpersonal and customer engagement skills
• High level of professionalism and reliability
• Ability to work both independently and as part of a team
• Proactive mindset with a strong sense of responsibility

How to Apply

Click the “APPLY FOR THIS JOB” button below to submit your application.