Job Title: Customer Service Executive (Full-Time)

Location: Accra, Ghana
Application Deadline: 30 April 2026

Company Profile

A leading premium home appliance company delivers high-quality, innovative products designed to enhance modern living. The company is committed to excellence, customer satisfaction, and building lasting relationships through exceptional service and strong market presence.

Role Overview

The company seeks a proactive and customer-focused Customer Service Executive to manage client interactions and ensure a seamless service experience. The successful candidate will handle inquiries, resolve issues efficiently, and maintain strong relationships that reflect the brand’s premium positioning.

Key Responsibilities

• Respond promptly to customer inquiries across multiple channels (phone, email, in-person)
• Manage and maintain accurate customer records using CRM tools
• Resolve customer complaints professionally and in a timely manner
• Provide detailed product and service information to customers
• Coordinate with internal teams to ensure efficient order processing and issue resolution
• Follow up with customers to ensure satisfaction and build long-term relationships
• Maintain high service standards aligned with the company’s brand values
• Prepare reports on customer interactions and service performance

Qualifications & Experience

• Degree or HND in a relevant field
• Proven experience in customer or client service roles
• Proficiency in CRM tools for managing customer interactions and records

Skills & Competencies

• Demonstrate excellent communication, interpersonal, and writing skills
• Show strong organizational ability and attention to detail
• Maintain professionalism and a customer-first mindset
• Handle multiple tasks efficiently in a fast-paced environment
• Apply problem-solving skills to resolve customer concerns
• Build and maintain positive customer relationships

Diversity & Inclusion

• Female candidates are encouraged to apply

How to Apply

Click the “APPLY FOR THIS JOB” button below to submit your application.