Job Title: Operations Lead
Company: Fon Packaging
Location: Accra
Employment Type: Full-Time
Application Deadline: 15 May 2026

Company Profile

Fon Packaging is a well-established packaging solutions provider in Ghana, delivering high-quality, reliable, and innovative packaging services to a diverse client base. The company fosters a structured, performance-driven, and collaborative environment where operational excellence and customer satisfaction are at the core of its success.

Role Overview

Fon Packaging is seeking a highly organized and proactive Operations Lead to drive efficiency across its order lifecycle and operational processes. The successful candidate will take ownership of workflow coordination, ensure timely delivery of client orders, and support continuous improvement initiatives across the business.

Key Responsibilities

Order Lifecycle Management

• Own and manage the full order lifecycle from intake to delivery confirmation.
• Track, date, and assign each stage of the process to ensure accountability.
• Identify workflow bottlenecks and recommend process improvements to the General Manager.
• Maintain organized filing systems (physical and digital) for orders, contracts, and client records.
• Coordinate onboarding of new clients, ensuring all documentation and approvals are completed before production begins.

Scheduling & Timeline Management

• Manage the production and delivery calendar to avoid scheduling conflicts and missed deadlines.
• Proactively flag at-risk timelines and propose corrective actions.
• Coordinate internal meetings, client briefings, and management review sessions.

Reporting & Documentation

• Prepare and submit weekly operations reports to the General Manager, covering order status, performance metrics, and outstanding issues.
• Support the preparation of monthly performance reports with accurate operational data.
• Maintain detailed records of completed orders, invoices, and client communications for audit and reference purposes.

Team Leadership & Coordination

• Provide day-to-day direction and oversight for administrative and client-facing teams.
• Drive accountability and uphold service standards across the team.
• Identify training needs and escalate development requirements to the General Manager.

Qualifications and Experience

Education

• Bachelor’s degree in Business Administration, Management, or a related field.
• Equivalent professional certification with strong industry experience will be considered.

Experience

• 3–6 years of relevant experience in operations, office management, or client service coordination.
• Experience in manufacturing, packaging, logistics, or industrial environments is an advantage.
• Familiarity with CRM or ERP systems is a plus.

Technical Skills

• Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
• Experience with task management or operational tracking tools.
• Strong data entry and reporting capabilities.

Competency Profile

• Strong organizational and multitasking skills with the ability to manage multiple workflows.
• Client-focused mindset with a commitment to service excellence.
• High level of accountability and follow-through on tasks.
• Clear and professional communication skills.
• Demonstrated leadership ability with a firm but collaborative approach.
• Adaptability in fast-paced and dynamic environments.
• Strong attention to detail and accuracy.
• Practical problem-solving skills with a focus on efficiency improvements.

What Fon Packaging Offers

• A leadership role at the core of business operations.
• Direct exposure to senior management and strategic decision-making.
• A structured and growth-oriented work environment.
• Opportunities for career progression into broader operations leadership roles.
• Competitive compensation package aligned with experience.

How to Apply

Apply online by clicking on the application button below.