Call Centre Agent (Full-Time)

Location: Accra, Ghana
Company: DLP Africa
Application Deadline: 25 May 2026

Company Profile

DLP Africa is a customer engagement and business support organization committed to delivering high-quality communication, collections, and customer experience solutions across diverse industries. The company focuses on professionalism, efficiency, and excellent service delivery in all client interactions.

Role Overview

The Call Centre Agent serves as the first point of contact for customers across assigned projects. You will handle inbound and outbound communications, support payment follow-ups, and ensure every customer interaction is professional, efficient, and solution-oriented. This role requires strong communication skills, emotional intelligence, and the ability to manage conversations with confidence and tact.

Key Responsibilities

You will:

• Handle inbound and outbound calls across assigned client projects
• Conduct professional payment follow-ups with insurance agents and customers
• Respond promptly to customer inquiries via phone and email
• Provide clear and accurate information on products and services
• Resolve customer complaints and escalate complex issues when necessary
• Maintain accurate and detailed call records in CRM systems
• Follow up consistently to ensure full resolution and customer satisfaction
• Meet defined performance targets and quality KPIs
• Support additional customer engagement campaigns as assigned

Requirements

You should have:

• Strong customer service and customer support skills
• Previous call centre experience (an advantage)
• Diploma, HND, Undergraduate degree, or equivalent qualification
• Confidence and professionalism in payment follow-ups and collections conversations
• Excellent communication and interpersonal skills
• Ability to handle sensitive payment discussions with tact and persuasion
• Proficiency in CRM systems and basic computer tools
• Strong emotional intelligence and problem-solving ability
• Ability to multitask and perform effectively under pressure
• Must reside in Tse Addo or nearby areas in Accra
• Must have a working laptop and reliable MiFi/WiFi (mandatory)
• Must be available to start immediately

What We’re Looking For

You are:

• Professional, calm, and confident in customer interactions
• Detail-oriented and committed to accurate documentation
• Resilient and able to manage high-volume communication
• A strong communicator who builds trust quickly
• Motivated by performance targets and service excellence

Why Join Us?

At DLP Africa, you will work in a structured and performance-driven environment that values professionalism, growth, and customer satisfaction. You will gain hands-on experience in customer engagement, collections communication, and service excellence.

How to Apply

Apply online by clicking on the application button below.