Customer Service Executive (Full-Time)

Location: Accra, Ghana
Employment Type: Full-Time
Application Deadline: 15 June 2026

Position Summary

We are seeking a friendly, energetic, and results-driven Customer Service Executive to join our showroom team. The successful candidate will deliver excellent customer service, support clients through the sales process, and ensure a positive in-store experience that drives customer satisfaction and sales performance.

This role is ideal for a proactive individual who enjoys engaging with customers, understands sales principles, and is passionate about delivering excellent service in a retail showroom environment.

Key Responsibilities

Customer Service & Engagement

• Welcome and assist customers in a professional and friendly manner within the showroom.
• Respond to customer inquiries and provide accurate information about products and services.
• Understand customer needs and recommend appropriate solutions.
• Handle customer complaints professionally and ensure timely resolution.

Sales Support & Conversion

• Support customers through the full sales process, from enquiry to purchase completion.
• Promote and upsell products to achieve individual and team sales targets.
• Ensure accurate processing of sales transactions and documentation.
• Maintain strong product knowledge to support effective selling.

Showroom Operations

• Maintain a clean, organized, and visually appealing showroom environment.
• Ensure products are well displayed and properly arranged.
• Monitor stock availability and report shortages to management.
• Support daily operational activities within the showroom.

Reporting & Communication

• Maintain accurate records of customer interactions and sales activities.
• Provide feedback on customer trends, preferences, and concerns.
• Work closely with team members to improve service delivery and sales performance.
• Support management with reports and updates as required.

Qualifications & Experience

• Bachelor’s Degree in Business Administration, Marketing, Communications, or a related field.
• Minimum of one (1) year of experience in customer service, retail, or sales environment.
• Experience working in a showroom or retail sales environment will be an advantage.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced, target-driven environment.

How to Apply

Apply online by clicking on the application button.