Courier Growth Associate (Performance, Engagement & Retention)

Location: Accra, Ghana
Employment Type: Full-Time
Application Deadline: 20 June 2026

Company Profile

WeGoo is a fast-growing technology-enabled logistics company committed to transforming delivery experiences across Ghana and Africa. Through innovation, operational excellence, and a strong network of courier partners, we connect businesses and customers with reliable delivery solutions.

At WeGoo, our people and courier partners are at the heart of everything we do. We foster a collaborative, performance-driven culture where individuals are empowered to grow, make an impact, and contribute to building one of Africa’s leading delivery networks.

We are seeking a motivated and analytical Courier Growth Associate (Performance, Engagement & Retention) to help drive courier performance, improve engagement, strengthen retention, and support workforce optimization initiatives across our operations.

Role Overview

As a Courier Growth Associate, you will play a critical role in enhancing the effectiveness and engagement of our courier network. You will monitor performance, develop retention strategies, manage incentive programs, and work closely with internal teams to ensure couriers remain productive, motivated, and supported.

This role is ideal for individuals who enjoy working with people, analyzing data, solving operational challenges, and contributing to the growth of a dynamic logistics business.

Key Responsibilities

Performance Management

You will:

• Monitor courier productivity, utilization rates, and operational performance.
• Track key performance indicators (KPIs) and identify trends and improvement opportunities.
• Conduct regular performance reviews and provide constructive feedback.
• Develop and implement performance improvement initiatives where required.
• Support the achievement of operational targets through effective workforce management.

Courier Engagement & Retention

You will:

• Design and execute engagement initiatives that improve courier satisfaction and loyalty.
• Organize engagement forums, meetings, and feedback sessions.
• Build strong relationships with courier partners to enhance communication and trust.
• Identify factors influencing courier retention and recommend practical solutions.
• Develop strategies that encourage long-term participation and commitment.

Incentive & Rewards Management

You will:

• Coordinate and administer courier incentive and reward programs.
• Monitor the effectiveness of incentive schemes and recommend enhancements.
• Ensure fair implementation and clear communication of reward initiatives.
• Analyze the impact of incentive programs on productivity, engagement, and retention.

Courier Reactivation & Workforce Optimization

You will:

• Identify inactive or dormant couriers and implement re-engagement strategies.
• Conduct targeted outreach campaigns to reactivate underutilized couriers.
• Support workforce planning initiatives to maintain optimal courier availability.
• Assist in balancing courier supply with operational demand requirements.

Coaching & Development

You will:

• Coach and mentor couriers to improve performance and professionalism.
• Identify training needs and collaborate with relevant teams to close skill gaps.
• Promote best practices in customer service, delivery efficiency, and operational excellence.
• Support continuous learning and development initiatives.

Data Analysis & Reporting

You will:

• Analyze courier performance data and operational reports.
• Generate actionable insights that improve productivity and efficiency.
• Prepare regular reports covering engagement, retention, workforce utilization, and performance.
• Present findings and recommendations to management.

Issue Resolution & Stakeholder Management

You will:

• Investigate and resolve courier-related operational issues and escalations.
• Collaborate with operations, customer experience, and management teams to address challenges.
• Serve as the primary liaison between courier partners and internal stakeholders.
• Ensure courier concerns are addressed promptly, professionally, and effectively.

Qualifications & Experience

Education

You should possess an HND, Bachelor’s Degree, or equivalent qualification in:

• Business Administration
• Human Resource Management
• Operations Management
• Logistics & Supply Chain Management
• Economics
• Statistics
• Or a related discipline

Experience

You should have a minimum of two (2) years of experience in one or more of the following areas:

• Operations Management
• Workforce Management
• Account Management
• Logistics Operations
• Performance Management
• Employee or Contractor Engagement

Experience within logistics, transportation, delivery services, e-commerce, fleet management, or related industries will be an advantage.

What We Are Looking For

Technical Competencies

You should demonstrate:

• Workforce planning and productivity management skills.
• Experience tracking performance metrics and KPIs.
• Strong data analysis and reporting capabilities.
• Knowledge of incentive and reward program administration.
• Operational planning and execution skills.
• Proficiency in Microsoft Excel, Google Sheets, and reporting tools.

Behavioral Competencies

We are looking for candidates who possess:

• Strong analytical and problem-solving abilities.
• Excellent stakeholder management skills.
• The ability to coach, motivate, and influence others positively.
• Strong communication and interpersonal skills.
• A data-driven approach to decision-making.
• High levels of accountability and ownership.
• Strong organizational and multitasking capabilities.
• The ability to work effectively under pressure and meet deadlines.

Success Measures

Performance in this role will be assessed through:

• Courier productivity and utilization rates.
• Active courier retention levels.
• Courier engagement and satisfaction scores.
• Reactivation rates of dormant couriers.
• Reduction in courier turnover.
• Achievement of workforce availability targets.
• Improvement in courier earnings performance.
• Resolution time for courier escalations.
• Effectiveness of incentive and reward programs.
• Accuracy and timeliness of performance reporting.

Working Relationships

Internal Stakeholders

You will work closely with:

• Courier Growth Manager
• Operations Team
• Customer Experience Team
• Training Team
• Human Resources Team
• Finance Team

External Stakeholders

You will engage regularly with:

• Courier Partners
• Fleet Operators
• Service Providers

What We Offer

At WeGoo, we believe in rewarding performance and investing in growth.

Successful candidates will receive:

• Monthly salary of GHS 2,000.
• Monthly performance bonus of GHS 500, subject to achievement of agreed targets.
• Career advancement opportunities within a fast-growing technology-enabled logistics company.
• Exposure to workforce management, performance optimization, and large-scale logistics operations.
• The opportunity to contribute to the growth of a leading delivery network across Ghana and Africa.
• A collaborative and supportive work environment focused on continuous learning and development.

Why Join WeGoo?

Joining WeGoo means becoming part of a company that is shaping the future of logistics in Africa. You will have the opportunity to make a measurable impact, work alongside talented professionals, and develop valuable skills in operations, workforce management, and business growth.

How to Apply

Apply online by clicking on the application button.

Only shortlisted candidates will be contacted.