CUSTOMER SERVICE EXECUTIVE (FULL-TIME)

Location: Accra, Ghana
Company: Creative Studio Academy
Employment Type: Full-Time (In-House)

About Creative Studio Academy

Creative Studio Academy is a dynamic creative organization dedicated to building impactful brands through innovative marketing, compelling storytelling, and exceptional customer experiences. We partner with businesses across diverse industries to deliver creative solutions that strengthen brand visibility, audience engagement, and business growth.

At Creative Studio Academy, we foster a collaborative, creative, and customer-focused environment where talented professionals are empowered to innovate, grow, and make a meaningful impact. As we continue to expand, we are building a high-performing in-house team, with every team member supporting up to six (6) brands at a time.

Position Summary

We are seeking a proactive and customer-focused Customer Service Executive to join our in-house team. The successful candidate will serve as a key point of contact for clients, ensuring exceptional support, effective communication, and positive customer experiences across multiple brands.

This role requires a professional who can manage client relationships, resolve inquiries efficiently, coordinate with internal teams, and maintain high levels of customer satisfaction while supporting up to six (6) brands simultaneously.

Key Responsibilities

Customer Support & Client Care

• Serve as the primary point of contact for customer inquiries, requests, and concerns.
• Provide professional, timely, and effective support across multiple communication channels.
• Build and maintain strong relationships with clients and customers.
• Ensure a positive customer experience throughout all stages of engagement.

Client Relationship Management

• Support the management of customer accounts across up to six (6) brands.
• Maintain regular communication with clients to understand their needs and expectations.
• Resolve customer issues promptly and escalate complex matters when necessary.
• Follow up with clients to ensure satisfaction and successful resolution of concerns.

Coordination & Communication

• Collaborate with creative, marketing, content, and operations teams to address customer needs.
• Coordinate client requests and ensure timely delivery of services and solutions.
• Maintain accurate records of customer interactions and service activities.
• Assist in preparing customer reports, feedback summaries, and service updates.

Service Improvement

• Monitor customer feedback and identify opportunities to improve service quality.
• Contribute ideas and recommendations to enhance customer satisfaction and retention.
• Support the implementation of customer experience initiatives and best practices.

Qualifications and Requirements

• Must be based in Ghana.
• Proven experience in customer service, client support, account management, or a related field.
• Strong communication and interpersonal skills.
• Excellent problem-solving and conflict-resolution abilities.
• Ability to manage multiple client accounts and priorities simultaneously.
• Strong organizational and time-management skills.
• Customer-focused mindset with a commitment to delivering exceptional service.
• Proficiency in Microsoft Office applications and digital communication tools.
• Ability to work independently and collaboratively in a fast-paced environment.

Application Requirements

Interested candidates must submit:

• An updated Curriculum Vitae (CV)
• A portfolio

How to Apply

Apply online by clicking on the Application Button.