Relationship Manager

Location: Tamale, Ho & Techiman, Ghana (Remote)
Employment Type: Full-Time
Application Deadline: 15 July 2026

Company Profile

CalBank PLC is one of Ghana’s leading financial institutions, dedicated to delivering innovative banking solutions and exceptional customer experiences. We combine technology, expertise, and a customer-centric approach to provide individuals and businesses with financial products that support their growth and success. We are looking for a proactive and relationship-driven Relationship Manager to join our Consumer Banking team and help build lasting customer relationships while driving business growth.

Job Summary

The Relationship Manager will develop and manage a portfolio of consumer banking clients, grow deposits and lending opportunities, and deliver tailored financial solutions that meet customers’ evolving needs. The successful candidate will strengthen customer relationships, expand the Bank’s customer base, and contribute to the achievement of business growth and portfolio quality objectives.

Key Responsibilities

• Develop and manage a portfolio of consumer banking clients to build long-term relationships and enhance customer loyalty.
• Mobilize deposits and grow assets through proactive engagement with new and existing customers.
• Identify customer financial needs and recommend suitable banking solutions, including loans, cards, digital banking services, and investment products.
• Source, acquire, and onboard new customers to expand the consumer banking portfolio.
• Identify lending opportunities, conduct initial credit assessments, and recommend appropriate credit facilities in line with the Bank’s credit policies.
• Book quality consumer loans while ensuring complete documentation and compliance with credit requirements.
• Monitor approved loan facilities to ensure adherence to agreed terms and proactively manage repayment performance.
• Cross-sell the Bank’s products and services to deepen customer relationships and increase portfolio value.
• Deliver prompt, professional, and responsive customer service to improve customer satisfaction and retention.
• Maintain accurate customer records and ensure compliance with regulatory requirements and internal policies.
• Collaborate with internal teams to facilitate the timely processing of customer requests and effective resolution of service issues.
• Stay informed about product offerings, market trends, and competitor activities to provide informed financial advice to customers.
• Perform any other duties assigned in support of the Bank’s strategic objectives.

Key Performance Indicators (KPIs)

• Contribution to deposit growth within the assigned portfolio.
• Growth in consumer loans and advances.
• Number of new customers acquired.
• Cross-sell ratio across the Bank’s products and services.
• Quality of the loan portfolio, including reduction in non-performing loans.
• Timely monitoring of approved credit facilities.
• Compliance with credit policies and documentation requirements.
• Frequency and quality of customer engagement.
• Customer retention and relationship growth.
• Customer satisfaction and service responsiveness.

Qualifications & Experience

• Bachelor’s degree in Business Administration or a related field.
• Minimum of three (3) years of relevant experience in relationship management, sales, business development, or consumer banking.
• Experience in deposit mobilization, consumer lending, and customer portfolio management will be an advantage.

Required Skills and Competencies

• Strong relationship management and customer engagement skills.
• Excellent sales, negotiation, and business development capabilities.
• Sound understanding of consumer banking products and services.
• Knowledge of credit assessment and lending principles.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to achieve sales targets while maintaining high service standards.
• Strong organizational and time management skills.
• High level of professionalism, integrity, and attention to detail.
• Proficiency in Microsoft Office applications.

Why Join CalBank PLC?

At CalBank PLC, we are committed to empowering our people to succeed. We provide a collaborative, inclusive, and performance-driven environment where employees are encouraged to innovate, build meaningful customer relationships, and grow professionally while contributing to the Bank’s continued success.

How to Apply

Apply online by clicking on the application button