Job Title: Branch Manager

Location: Adum, Kumasi, Ghana
Employment Type: Full-Time
Application Deadline: 22 July 2026

Company Profile

We are a reputable and customer-focused financial institution committed to delivering innovative banking solutions and exceptional customer service. Through integrity, professionalism, and operational excellence, we continue to provide quality financial services that support individuals, businesses, and communities. As part of our continued growth, we are seeking a dynamic, results-driven, and experienced Branch Manager to lead our branch operations in Accra.

Key Responsibilities

The successful candidate will:

• Lead the day-to-day operations of the branch to ensure efficiency, compliance, and excellent customer service.
• Drive business growth by achieving branch sales, deposit mobilization, lending, and profitability targets.
• Develop and implement strategies to expand the branch’s customer base and strengthen existing client relationships.
• Manage the branch’s credit portfolio by ensuring sound credit risk assessment, monitoring, and recovery processes.
• Supervise, coach, and motivate branch staff to achieve high levels of performance and service excellence.
• Ensure compliance with internal policies, regulatory requirements, and operational procedures.
• Prepare and submit prudential returns and other regulatory reports accurately and within stipulated timelines.
• Build and maintain strong relationships with customers, businesses, community leaders, and other stakeholders to promote the institution’s products and services.
• Monitor branch performance, identify operational improvements, and implement effective solutions.
• Safeguard branch assets and promote a culture of accountability, integrity, and risk management.

Qualification Required & Experience

Applicants should possess:

• A minimum of a First Degree or its equivalent in Business Administration, Finance, Accounting, Banking, Economics, or any other business-related discipline.
• At least two (2) years of experience as a Branch Manager or five (5) years of experience as an Operations Officer within the financial services sector, preferably in a community bank.
• Strong knowledge and practical experience in credit risk management.
• Excellent sales, business development, and networking skills with a proven ability to drive business growth.
• Good knowledge of preparing prudential returns and regulatory reports.
• Working knowledge of the T24 Banking Software will be an added advantage.
• Fluency in both spoken and written English, with the ability to speak Twi fluently.
• Strong leadership, people management, communication, and interpersonal skills.
• Excellent analytical, decision-making, and problem-solving abilities.
• High level of integrity, professionalism, and customer service orientation.
• Ability to work under pressure, manage multiple priorities, and consistently deliver results.

What We Offer

• A rewarding opportunity to lead a high-performing branch within a reputable financial institution.
• A professional and collaborative working environment.
• Opportunities for career growth and continuous professional development.
• A competitive remuneration package commensurate with qualifications and experience.

How to Apply

Interested and qualified candidates should apply online by clicking on the application button before the closing date.