Client Support Specialist (Full-Time)

Location: Accra, Ghana
Employment Type: Full-Time
Application Deadline: 30 July 2026

About Global Payments

Global Payments is a leading Fortune 500 and S&P 500 technology company that delivers innovative payment solutions to businesses around the world. We empower millions of businesses with secure, reliable, and scalable payment technologies that help them grow and thrive in an increasingly digital economy.

At Global Payments, our people are our greatest strength. We foster an inclusive, collaborative, and innovative culture where curiosity is encouraged, ideas are valued, and every team member has the opportunity to make a meaningful impact. If you are passionate about delivering exceptional customer experiences and building lasting client relationships, we invite you to join our team.

Position Summary

As a Client Support Specialist, you will serve as the first point of contact for our clients, merchants, and business partners. You will provide professional, timely, and effective support by resolving enquiries, managing service requests, and delivering exceptional customer experiences across multiple communication channels.

Working closely with internal teams, you will help ensure seamless service delivery while maintaining compliance with company policies and regulatory requirements. This role requires excellent communication skills, strong attention to detail, and a genuine passion for helping customers succeed.

Key Responsibilities

As a Client Support Specialist, you will:

• Serve as the primary point of contact for client enquiries, complaints, and service requests received via phone, email, and chat.
• Investigate, resolve, and document client, merchant, and partner issues using CRM and case management systems.
• Build and maintain strong relationships with clients by delivering professional, responsive, and solution-focused support.
• Develop a thorough understanding of Global Payments’ products, services, and operational processes to provide accurate guidance and effective resolutions.
• Collaborate with internal departments to resolve customer issues efficiently while ensuring compliance with company policies and service standards.
• Process customer requests, including refunds, direct debit setups, amendments, and other account-related services accurately and promptly.
• Maintain accurate and up-to-date customer records within internal systems.
• Identify service improvement opportunities by capturing customer feedback, documenting trends, and recommending enhancements to processes and documentation.
• Support compliance activities by adhering to regulatory requirements and internal operational procedures.
• Participate in training initiatives to continuously develop product knowledge, technical skills, and customer service capabilities.
• Provide general administrative support and contribute to team objectives as required.
• Promote a customer-first culture by consistently delivering outstanding service experiences.

Qualifications and Experience

The ideal candidate will possess:

• A Bachelor’s degree in Business Administration, Customer Service, Communications, Information Technology, or a related discipline.
• Previous experience in a client support, customer service, contact centre, or customer success role.
• Experience using CRM platforms, case management systems, or customer support software.
• Experience within the financial services, payments, fintech, or technology industry will be an added advantage.

Knowledge, Skills and Competencies

The successful candidate should demonstrate:

• Excellent verbal and written communication skills with the ability to engage professionally with diverse clients.
• Strong problem-solving and analytical skills with a proactive approach to issue resolution.
• Exceptional attention to detail and commitment to delivering accurate work.
• Strong organizational and time management skills with the ability to manage multiple priorities effectively.
• A customer-focused mindset with a genuine passion for delivering exceptional service.
• The ability to quickly learn new systems, technologies, and business processes.
• Strong interpersonal skills and the ability to collaborate effectively across cross-functional teams.
• A sound understanding of compliance requirements and the importance of maintaining confidentiality and data integrity.
• High levels of professionalism, accountability, and integrity.
• The ability to work independently while contributing positively to a collaborative team environment.

Why Join Global Payments?

At Global Payments, you will have the opportunity to:

• Build your career with a globally recognized Fortune 500 and S&P 500 company.
• Join an inclusive, innovative, and collaborative workplace that values diverse perspectives.
• Work alongside talented professionals who are passionate about delivering world-class payment solutions.
• Access continuous learning and professional development opportunities.
• Contribute to meaningful work that supports businesses and customers around the world.
• Be part of a culture that encourages innovation, ownership, teamwork, and continuous improvement.

How to Apply

Apply online by clicking on the application button.