Contract Manager (Full-Time)

Location: Accra, Ghana
Employment Type: Full-Time
Organisation: Sterling Security Force
Application Deadline: 10 August 2026

Company Profile

Sterling Security Force is a reputable security services provider committed to delivering reliable, professional, and client-focused security solutions. We combine experienced personnel, operational excellence, and strong service standards to protect our clients’ people, assets, and operations.

We foster a culture of professionalism, accountability, and continuous improvement. We are seeking an experienced and proactive Contract Manager to oversee client relationships, manage security operations, and ensure the delivery of exceptional security services.

Position Summary

As the Contract Manager, you will manage assigned security contracts, strengthen client relationships, supervise security personnel, and ensure operational standards are consistently achieved. You will serve as a key link between clients, management, and security teams while driving service excellence and operational efficiency.

Key Responsibilities

You will:

• Build and maintain strong professional relationships with clients, partners, and key stakeholders.
• Manage assigned security contracts and ensure services are delivered according to client expectations and company standards.
• Supervise, support, and evaluate security personnel across assigned locations.
• Conduct regular site inspections to assess performance, compliance, and operational effectiveness.
• Ensure security teams follow company policies, procedures, and operational guidelines.
• Monitor service delivery and address operational challenges promptly.
• Prepare accurate operational reports, incident reports, and performance reviews for management and clients.
• Identify opportunities for service improvement and recommend solutions to enhance operational performance.
• Coordinate with internal teams to resolve client concerns and improve customer satisfaction.
• Support training, coaching, and performance development of security personnel.
• Ensure compliance with health, safety, and security requirements.
• Perform other duties assigned by Management to support business objectives.

Qualifications and Experience

The successful candidate will have:

• A bachelor’s degree or equivalent qualification in Security Management, Business Administration, Management, or a related field will be an advantage.
• Proven experience in security operations, contract management, client relations, or a related role.
• Strong understanding of security procedures, operational standards, and service delivery management.
• Experience supervising and managing security personnel.
• Excellent client relationship management and communication skills.
• Strong report writing and documentation skills.
• Ability to analyse operational issues and implement effective solutions.
• Good organisational and leadership skills with the ability to manage multiple priorities.
• Proficiency in Microsoft Office applications will be an advantage.

Personal Attributes

You are someone who:

• Demonstrates professionalism, integrity, and strong leadership ability.
• Builds trust and maintains positive relationships with clients and teams.
• Takes initiative and delivers results in a demanding operational environment.
• Communicates clearly and effectively with diverse stakeholders.
• Pays attention to detail and maintains high service standards.
• Handles challenges calmly and makes sound decisions.
• Is committed to safety, quality, and continuous improvement.

How to Apply

Apply online by clicking on the Application button.