Courier Operations Representative (Full-Time)

Location: Tamale, Ghana
Company: Reputable Company
Application Deadline: 22 April 2026

Company Profile

Our company is a leading logistics and courier service provider committed to delivering timely, reliable, and innovative solutions. We foster a collaborative and professional environment where employees are empowered to grow, contribute, and make an impact in the fast-paced world of delivery operations.

Role Overview

We are seeking a proactive and organized Courier Operations Representative to oversee daily delivery operations, coordinate riders, and ensure exceptional service for our customers. The ideal candidate thrives in a dynamic environment, has strong problem-solving skills, and is committed to operational excellence.

Key Responsibilities

Delivery Operations

• Coordinate daily delivery schedules and assign tasks to riders.
• Monitor active deliveries to ensure timely completion.
• Identify and resolve delivery issues, including delays and failed deliveries.

Rider Coordination

• Maintain regular communication with riders throughout the day.
• Track attendance, availability, and delivery performance.
• Assist with on-boarding and basic training of new riders when required.

Vendor and Customer Support

• Liaise with vendors to ensure smooth order fulfillment.
• Handle customer inquiries and resolve delivery-related concerns.
• Maintain a high standard of customer service at all times.

Reporting and Administration

• Track daily delivery activity and prepare performance reports.
• Maintain accurate records of deliveries, incidents, and rider activity.
• Utilize internal systems and mobile tools for updates and tracking.

Requirements

• 1–3 years of experience in logistics, courier services, dispatch, or operations.
• Minimum SHS or HND qualification; a degree is an advantage.
• Strong communication and problem-solving skills.
• Comfortable using smartphones and basic digital tools (messaging apps, spreadsheets).
• Must be based in Tamale or willing to relocate.

Candidate Profile

• Reliable, responsive, and able to work under pressure.
• Strong interpersonal skills to manage riders, vendors, and customers effectively.
• Practical, organized, and detail-oriented with a focus on operational efficiency.

What We Offer

• A professional and supportive work environment.
• Opportunities for growth and career development in logistics operations.
• The chance to make a direct impact on delivery efficiency and customer satisfaction.

How to Apply

Click the “APPLY FOR THIS JOB” button below to submit your application.