Customer Service Officer – Front Line Team at BRAC International
Full Time Job @BRAC Ghana Savings & Loans Ltd posted 5 hours ago in Customer Service & Support , in NGO & Development Share this jobJob Detail
- Job ID 53960
- Career Level Officer
- Experience 2 Years
- Gender Any
- Qualifications HND
Job Description
Job Vacancy: Customer Service Officer – Front Line Team (FLT)
Company Profile
BRAC International is a leading global development organization dedicated to empowering people and communities in situations of poverty, illiteracy, disease, and social injustice. Through holistic development programs spanning microfinance, agriculture, health, and education, BRAC impacts millions of lives globally. In Ghana, our microfinance operations focus on providing financial inclusion and sustainable economic opportunities to underserved communities, driving impactful social change from the ground up.
Position Details
- Job Title: Customer Service Officer – Front Line Team (FLT)
- Location: Abura, Central Region, Ghana
- Employment Type: Full-time
- Application Deadline: June 8, 2026
Job Purpose
As the first point of contact for BRAC International’s Front Line Team, you will create a warm, professional, and welcoming environment for our clients and visitors. You will serve as the face of the branch, ensuring seamless communication, resolving client inquiries, and promoting our microfinance products and social development values with empathy and efficiency.
Key Responsibilities
- Welcome and Engagement: Greet clients and visitors warmly upon arrival, establishing a hospitable and supportive office atmosphere.
- Client Assistance: Address walk-in inquiries, guide clients through our microfinance services, and resolve complaints promptly and professionally.
- Front Desk Management: Maintain an orderly reception area, manage incoming phone calls, and direct clients to the appropriate internal departments.
- Operations Support: Assist the branch team with basic data entry, client documentation, and information dissemination regarding BRAC’s programs.
- Feedback Collection: Gather client feedback to help management improve service delivery and strengthen community relationships.
Requirements & Qualifications
Education
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- Higher National Diploma (HND) or Bachelor’s Degree in Education, Social Work, Psychology, Business Administration, or a related social science field.
Experience & Knowledge
- 1–2 years of experience in customer service, front-desk operations, or community engagement.
- A strong, demonstrable understanding of microfinance operations in Ghana.
Skills & Competencies
- Exceptional interpersonal and active-listening skills.
- Clear and professional verbal communication in English and relevant local language(s).
- Strong problem-solving abilities and emotional intelligence.
- Basic proficiency in MS Office suite (Word, Excel).
How to Apply
Apply online by clicking on the application button
