JOB DESCRIPTION
Position: Customer Service Representative
Location: KZmall Auto Parts, Accra
Employment Type: Full-Time

Company Profile

KZmall Auto Parts is a trusted supplier of quality automotive spare parts in Accra. We are committed to delivering reliable products and exceptional customer service to support both individual vehicle owners and professional mechanics. Our team operates in a fast-paced retail environment focused on accuracy, efficiency, and customer satisfaction.

Role Summary

We are seeking a friendly, proactive, and customer-focused Customer Service Representative to join our team. The successful candidate will actively engage customers, provide accurate product guidance, and ensure a smooth and positive service experience at all touchpoints.

Key Responsibilities

• Attend to customer inquiries and provide accurate and timely product information
• Assist customers in identifying suitable auto parts based on their vehicle needs
• Handle customer complaints professionally and escalate issues when necessary
• Maintain accurate customer records and track pending requests
• Support the sales team with customer engagement and order processing
• Ensure customers receive prompt, helpful, and solution-oriented service
• Promote a positive customer experience at all times

Key Requirements

• Strong communication and interpersonal skills
• Ability to multitask effectively in a fast-paced retail environment
• Previous experience in customer service (auto parts knowledge is an advantage)
• Friendly, patient, and solution-oriented attitude
• Strong attention to detail and commitment to customer satisfaction

Application Deadline

20 May 2026

How to Apply

Click the “APPLY FOR THIS JOB” button below to apply.