JOB DESCRIPTION
Position: Service Manager
Location: Accra
Employment Type: Full-Time

Company Profile

We are a leading automotive service organization committed to delivering high-quality vehicle maintenance, repair excellence, and outstanding customer service. We operate in a structured, safety-driven environment where operational efficiency, technical precision, and customer satisfaction are top priorities.

Role Summary

We are seeking a highly skilled and results-driven Service Manager to oversee workshop operations, lead service teams, and ensure the delivery of efficient, high-quality automotive services. The ideal candidate will drive performance, maintain compliance with OEM standards, and ensure exceptional customer satisfaction while achieving business targets.

Key Responsibilities

Operational & Financial Management

• Achieve budgeted service and labour revenue targets
• Ensure maximum efficiency of hours worked versus hours sold
• Maintain effective control of cash outstanding and workshop revenue
• Ensure no vehicle leaves the workshop without payment authorization
• Oversee accurate and timeous costing and warranty claims processing

Customer Service & Business Growth

• Satisfy, meet, and exceed customer expectations through efficient repairs and service delivery
• Attend to and resolve customer queries within required timelines
• Contact existing and potential customers to generate additional business
• Maintain high Customer Experience (CE) levels at all times

Team Leadership & Workshop Supervision

• Supervise and manage service center personnel effectively
• Maintain staff morale and provide coaching and counseling where necessary
• Enforce discipline and maintain industrial relations standards
• Conduct regular staff meetings and ensure proper documentation of minutes

Technical & Compliance Oversight

• Ensure all work is completed according to OEM and franchise standards
• Oversee OEM warranty and R&M claims processes
• Maintain and update technical knowledge across the team
• Minimize unproductive time and improve workshop productivity
• Liaise with parts department regarding outstanding orders and customer updates

Health, Safety & Environmental Standards

• Maintain a safe, clean, and organized workshop environment in line with OHS requirements
• Ensure compliance with environmental standards and audit requirements
• Ensure trained Health & Safety Representatives, Fire Marshals, and First Aiders are in place
• Maintain adherence to environmental audit checklists and factory standards

Quality & Administration

• Ensure proper control procedures for all vehicles booked into the workshop
• Maintain high housekeeping standards across all service areas
• Ensure manufacturer reporting and internal documentation are completed timeously
• Ensure all warranty parts are correctly returned and documented
• Conduct regular oil dip reporting and operational monitoring

Requirements

To qualify for this role, candidates must have:

• Grade 12 / Equivalent qualification
• Strong technical and administrative skills
• Customer relations knowledge and experience
• Clean criminal record
• Excellent verbal and written communication skills in English
• OEM experience with warranted and R&M claims (essential)
• Strong understanding of Environmental Health & Safety practices
• Previous experience in the motor industry (essential)

Application Deadline

29 April 2026

How to Apply

Click the “APPLY FOR THIS JOB” button below to apply.