Front Office Associate

Company: Azmera Restaurant
Location: Accra
Employment Type: Full-Time
Application Deadline: 05 June 2026

Company Profile

Azmera Restaurant is a customer-focused hospitality brand dedicated to delivering exceptional dining experiences through quality service, professionalism, and authentic hospitality. We operate in a dynamic restaurant environment that values teamwork, customer satisfaction, and operational excellence.

Role Summary

The Front Office Associate will serve as the first point of contact for customers and visitors, ensuring a professional, welcoming, and efficient front office experience. The successful candidate will support customer service, administrative coordination, reservations, and daily front desk operations while maintaining high service standards.

Key Responsibilities

Front Office & Customer Service

• Welcome and assist customers and visitors professionally
• Manage front desk activities and maintain a positive customer experience
• Handle customer inquiries, reservations, and service requests promptly
• Respond to calls, emails, and customer communication effectively
• Provide accurate information about restaurant services and offerings

Administrative & Operational Support

• Support daily administrative and front office operations
• Maintain accurate records, schedules, and customer information
• Coordinate bookings, appointments, and internal communication activities
• Assist with documentation, filing, and office organisation
• Support management with operational and customer service tasks

Guest Experience & Coordination

• Ensure customers receive timely and courteous service
• Support coordination between front office and restaurant operations teams
• Address customer concerns professionally and escalate issues when necessary
• Contribute to maintaining a welcoming and organized environment

Qualifications & Experience

• Bachelor’s degree in a related field
• 1–2 years of experience in a front office, customer service, or administrative role is preferred
• Strong understanding of customer service principles and front office operations

How to Apply

Apply online by clicking on the application button.