Front Office Officer (Full-Time)

Location: Peduase Valley Resort, Aburi, Ghana
Employment Type: Full-Time
Application Deadline: 15 August 2026

Company Profile

Peduase Valley Resort is a premier hospitality destination nestled in the scenic hills of Aburi. Renowned for its exceptional accommodation, fine dining, conference facilities, weddings, and leisure experiences, the resort is committed to delivering outstanding guest service in a warm, welcoming, and tranquil environment. We are seeking a professional, customer-focused, and detail-oriented Front Office Officer to join our team and create memorable first impressions for every guest.

Position Summary

The Front Office Officer serves as the first point of contact for guests and plays a vital role in delivering exceptional customer service. The successful candidate will manage front desk operations, facilitate smooth guest arrivals and departures, respond to guest enquiries, and ensure a seamless and enjoyable guest experience throughout their stay.

Key Responsibilities

Guest Reception and Customer Service

• Welcome guests warmly and provide a professional, courteous, and efficient check-in and check-out experience.
• Respond promptly to guest enquiries, requests, and concerns while delivering exceptional customer service.
• Provide accurate information about the resort’s accommodation, facilities, services, events, and local attractions.
• Build positive relationships with guests to encourage repeat visits and referrals.

Front Office Operations

• Manage reservations, room assignments, and guest registrations accurately.
• Process payments, issue invoices and receipts, and balance cash transactions in accordance with company procedures.
• Maintain accurate guest records and ensure confidentiality of guest information.
• Coordinate room availability with the Housekeeping and Maintenance teams to optimise occupancy.

Communication and Coordination

• Communicate effectively with all departments to ensure guest requests are fulfilled promptly.
• Relay important operational information during shift handovers.
• Assist with coordinating guest transportation, conference bookings, and special events where required.
• Escalate complex guest issues to the Front Office Supervisor or Manager when necessary.

Administrative Responsibilities

• Maintain organised front office records and documentation.
• Prepare daily reports, occupancy updates, and shift summaries.
• Ensure the reception area remains clean, organised, and welcoming at all times.
• Support administrative duties assigned by management.

Health, Safety and Compliance

• Follow all resort policies, procedures, and service standards.
• Adhere to health, safety, and security regulations.
• Protect guest privacy and maintain confidentiality of sensitive information.
• Assist with emergency procedures when required.

Qualifications and Experience

• Diploma or Bachelor’s degree in Hospitality Management, Tourism, Business Administration, or a related field.
• Minimum of two (2) years’ experience in a front office, reception, or customer service role, preferably within the hospitality industry.
• Experience using hotel property management systems (PMS) is an advantage.
• Excellent verbal and written communication skills.
• Strong interpersonal and customer service skills.
• Proficiency in Microsoft Office applications.
• Ability to work flexible shifts, including weekends and public holidays.

Key Competencies

• Customer service excellence
• Professional communication
• Attention to detail
• Time management
• Problem-solving
• Teamwork and collaboration
• Multitasking
• Organisational skills
• Integrity and professionalism
• Positive attitude and adaptability

How to Apply

Apply online by clicking on the Application button.