Graduate Trainee – Customer Experience & BPO Operations

Location: Accra, Ghana
Employment Type: Full-Time
Application Deadline: 10 July 2026

About eSAL

eSAL is committed to developing the next generation of professionals by providing practical workplace experience, continuous learning opportunities, and career growth support. Through our Graduate Trainee Programme, successful candidates will gain hands-on exposure to customer experience, sales, digital engagement, and business process outsourcing (BPO) operations while building skills that prepare them for long-term career success.

Position Summary

We are seeking enthusiastic, motivated, and customer-focused Graduate Trainees to join our team in Accra. This programme offers a unique opportunity to develop professional competencies in customer service, sales, communication, and digital engagement while working in a dynamic and supportive environment.

Key Responsibilities

As a Graduate Trainee, you will:

• Manage inbound and outbound customer interactions via phone, email, and chat while maintaining the highest standards of professionalism.
• Identify customer needs, investigate concerns, and deliver timely and effective solutions.
• Process customer requests, including forms, orders, applications, and related service inquiries.
• Support the execution of promotional activities and social media advertising campaigns in alignment with the company’s marketing strategy.
• Build strong customer relationships through excellent communication and service delivery.
• Apply sales techniques to recommend products and services, generate leads, and support business growth.
• Maintain accurate customer records and ensure compliance with company procedures and service standards.
• Collaborate with team members to achieve operational and customer satisfaction goals.

Key Benefits

• Learn how to manage inbound and outbound customer calls, emails, and chat interactions with professionalism and confidence.
• Develop skills in identifying customer needs, researching issues, and delivering effective solutions.
• Gain practical experience supporting promotions and social media advertising campaigns.
• Build valuable sales and customer engagement skills, including pitching products and closing sales opportunities.
• Receive career guidance, coaching, and access to a supportive professional network.
• Enhance your employability and prepare for rewarding opportunities within the BPO industry.

Minimum Requirements

• Bachelor’s Degree, HND, Diploma, or Secondary School Certificate holders are encouraged to apply.
• High proficiency in written and spoken English.
• Proficiency in additional local or international languages will be an advantage.
• Excellent communication and interpersonal skills.
• Ability to work flexible shifts and rotational schedules.
• Strong willingness to learn, grow, and contribute in a fast-paced environment.

How to Apply

Apply online by clicking on the application button.