ob Title: Head of Operations – Mugg & Bean Franchise

Location: Accra
Employment Type: Full-Time
Application Deadline: 30 April 2026

Company Profile

Masco Foods is a dynamic and fast-growing food business focused on delivering exceptional dining and catering experiences. As part of our expansion strategy, we are introducing globally recognized brands into the Ghanaian market, with a commitment to operational excellence, innovation, and customer satisfaction.

Role Overview

Masco Foods is seeking a highly experienced and commercially driven Head of Operations to lead the launch and expansion of the Mugg & Bean franchise in Ghana. This role requires a strategic leader who can build operations from the ground up, ensure brand excellence, and drive sustainable growth across multiple locations.

Key Responsibilities

1. Brand Launch and Development

• Lead the end-to-end launch of Mugg & Bean in Ghana, from pre-opening through to stable operations.
• Ensure full compliance with brand standards, operating procedures, and customer experience requirements.
• Collaborate closely with brand principals to maintain alignment throughout launch and expansion phases.
• Develop and execute a phased growth and regional expansion strategy, subject to board and brand approval.

2. Operational Leadership

• Build, lead, and develop a high-performing management team across operations, finance, supply chain, and support functions.
• Establish effective operating rhythms, reporting structures, and performance management systems.
• Provide strategic input into site selection, store development, and operational readiness.
• Ensure strict adherence to food safety, quality assurance, and regulatory compliance standards.

3. Financial and Commercial Accountability

• Own full P&L performance, including revenue growth, cost control, margin optimization, and EBITDA delivery.
• Develop and manage budgets, forecasts, and long-term financial plans.
• Monitor key performance indicators and implement corrective actions to drive business performance.
• Lead supplier strategy and cost negotiations in alignment with brand requirements.

4. Stakeholder Management

• Act as the primary liaison between Masco Foods, brand principals, licensor, and strategic partners.
• Collaborate with internal stakeholders including leadership, finance, HR, procurement, and development teams.
• Represent the business at executive and board levels.

5. Travel and Regional Oversight

• Travel extensively within Ghana and across neighboring markets to support expansion and operational oversight.

Candidate Requirements

Qualifications

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
• MBA or Master’s degree is highly desirable.

Mandatory Experience & Background

• Minimum of 12 years’ experience, with proven senior leadership within the Mugg & Bean environment.
• Experience must be gained through authorized, non-conflicted channels, with no breach of contractual or ethical obligations.
• Strong understanding of the brand’s operating model, culture, and customer value proposition.
• Proven experience launching or scaling a casual dining or premium café brand.

Leadership & Capability

• Demonstrated ability to lead, inspire, and develop cross-functional teams.
• Strong commercial mindset with advanced financial acumen.
• High levels of integrity, accountability, and commitment to brand excellence.

Technical & Functional Skills

• Proven P&L management experience at country or regional level.
• Strong operational, analytical, and financial management capabilities.
• Experience in emerging or high-growth markets is an advantage.

Personal Attributes

• Entrepreneurial mindset with strong execution focus.
• Comfortable operating in ambiguous, pre-launch environments.
• Hands-on during setup phases with the ability to transition into strategic leadership.
• Excellent communication and stakeholder engagement skills.

How to Apply

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