Job Title: IT Coordinator (Full-Time)

Location: Accra, Ghana
Employment Type: Full-Time
Application Deadline: 21 July 2026

About NCLL

NCLL is committed to operational excellence by leveraging technology, innovation, and skilled professionals to deliver efficient and reliable services. We foster a collaborative, inclusive, and high-performing workplace where continuous learning, integrity, and customer-focused service are at the heart of everything we do.

We are seeking a proactive, solution-oriented, and technically skilled IT Coordinator to join our team in Accra. The successful candidate will be responsible for managing the organization’s IT infrastructure, supporting users, safeguarding digital assets, and driving technology improvements that enhance business performance.

Position Summary

The IT Coordinator will oversee the day-to-day management of the organization’s information technology infrastructure, provide technical support to users, administer Microsoft 365 services, maintain network security, and ensure the availability, reliability, and security of all IT systems.

Key Responsibilities

IT Infrastructure Management

• Manage, maintain, and monitor the organization’s IT infrastructure, including computers, servers, networks, storage devices, and peripheral equipment.
• Ensure optimal performance, reliability, and availability of all IT systems.
• Perform routine system maintenance, software installations, upgrades, and system updates.

Technical Support

• Provide first- and second-level technical support to employees across all departments.
• Diagnose and resolve hardware, software, operating system, and network-related issues.
• Respond promptly to support requests while minimizing system downtime.
• Maintain accurate records of IT support activities and resolutions.

Microsoft 365 Administration

• Administer Microsoft 365 services, including Outlook, Teams, SharePoint, OneDrive, and Exchange.
• Create, modify, and deactivate user accounts.
• Configure user permissions, access rights, and security settings.
• Support email administration and user account management.

Hardware and Equipment Management

• Install, configure, and maintain desktop computers, laptops, printers, scanners, CCTV systems, biometric devices, and other IT equipment.
• Coordinate repairs and preventive maintenance for IT equipment.
• Maintain an accurate inventory of IT hardware and software assets.

Network Administration

• Monitor network performance and ensure reliable internet connectivity.
• Troubleshoot LAN, WAN, Wi-Fi, VPN, and network security issues.
• Configure and maintain routers, switches, firewalls, and network infrastructure.

Cybersecurity and Data Protection

• Implement cybersecurity best practices to protect organizational information and systems.
• Manage antivirus software, endpoint protection, and access controls.
• Perform routine data backups and support disaster recovery procedures.
• Monitor systems for security threats, vulnerabilities, and unauthorized access.

Vendor and Service Provider Management

• Coordinate with external IT vendors, consultants, and service providers.
• Monitor vendor performance and service level agreements.
• Support the procurement, installation, and deployment of IT hardware and software solutions.

Technology Improvement

• Identify opportunities to improve business processes through technology.
• Recommend and implement IT solutions that enhance operational efficiency and productivity.
• Support management in IT planning, digital transformation initiatives, and technology projects.
• Perform other IT-related duties as assigned.

Minimum Qualifications

Education

Applicants must possess:

• A Bachelor’s Degree, Higher National Diploma (HND), or Diploma in Information Technology, Computer Science, Information Systems, or a related discipline.

Experience

• Minimum of three (3) years of relevant experience in IT support, systems administration, or network administration.
• Experience working with ERP systems will be an added advantage.
• Knowledge of CCTV systems, biometric access control systems, and cloud-based technologies is desirable.

Required Skills and Competencies

The successful candidate should demonstrate:

• Strong knowledge of Microsoft Windows operating systems and Microsoft 365 administration.
• Sound understanding of computer networking and cybersecurity principles.
• Excellent analytical, troubleshooting, and problem-solving skills.
• Strong organizational and time management skills.
• Excellent written and verbal communication skills.
• High attention to detail and commitment to quality service delivery.
• Ability to manage multiple priorities and meet deadlines.
• Customer-focused approach with a commitment to responsive technical support.
• Ability to work independently and collaboratively within a multidisciplinary team.
• Adaptability to evolving technologies and changing business requirements.
• High level of professionalism, integrity, and accountability.

How to Apply

Apply online by clicking the application button.