IT Manager

Location: Bono Region, Ghana
Employment Type: Full-Time
Application Deadline: 25 May 2026

Company Profile

Eusbett Hotel is a reputable hospitality brand committed to delivering exceptional guest experiences through quality service, innovation, and operational excellence. We provide a professional and customer-focused environment supported by reliable technology systems and modern hospitality infrastructure.

We are seeking a highly skilled and proactive IT Manager to oversee and manage the hotel’s technology infrastructure, systems operations, cybersecurity, and IT support functions.

Role Summary

The IT Manager will lead the planning, maintenance, security, and optimization of all hotel IT systems and infrastructure. The successful candidate will ensure the smooth operation of hospitality technology platforms, support operational efficiency, and maintain secure and reliable technology services across the hotel environment.

Key Responsibilities

IT Infrastructure & Systems Management

• Oversee the daily operation, maintenance, and performance of all hotel IT systems and infrastructure.
• Manage and coordinate external vendors supporting:
  • Guest Internet Services
  • Property Management Systems (PMS)
  • Point of Sale (POS) Systems
  • IPTV Systems
  • Telephony Systems
  • Other hospitality software applications
• Configure, maintain, and troubleshoot:
  • Servers and workstations
  • Networking equipment
  • CCTV surveillance systems
  • Cable/IP TV systems
  • PABX systems
  • Email accounts and desktop infrastructure

Network & Security Administration

• Monitor and maintain WAN/LAN networks, wireless infrastructure, firewalls, VPN applications, domain controllers, and Active Directory systems.
• Ensure compliance with IT security policies and data protection regulations.
• Manage antivirus systems, cybersecurity measures, and access controls.
• Conduct regular system backups and oversee disaster recovery procedures.
• Maintain system performance monitoring and error log reporting systems.
• Ensure PCI compliance policies and procedures remain updated and effectively implemented.

Technical Support & Preventive Maintenance

• Provide timely technical support to hotel staff on hardware, software, and system-related issues.
• Conduct Root Cause Analysis (RCA) for technical incidents and implement corrective actions.
• Develop and execute preventive maintenance schedules for all IT hardware and software systems.
• Maintain accurate inventory records for hardware assets and software licenses.
• Stay updated on emerging hospitality technologies and cybersecurity threats.

Policy Development & Team Coordination

• Develop and implement IT policies, procedures, and operational guidelines.
• Support management with planning and execution of IT initiatives and technology projects.
• Assign tasks, supervise, and coordinate IT support activities when required.
• Conduct staff training and awareness sessions on IT security, system usage, and best practices.

Qualifications & Experience

• Degree or Diploma in Information Technology, Computer Science, Networking, or a related field.
• Professional certifications in Microsoft, Cisco, Networking, or Cybersecurity are an added advantage.
• Strong technical knowledge of:
  • Microsoft Operating Systems
  • Database Management
  • Cybersecurity principles
  • Networking and infrastructure management
• Experience within the hospitality industry is an advantage.

Technical Skills & Competencies

• Strong troubleshooting, analytical, and problem-solving skills.
• Practical knowledge of:
  • CAT5/6 cabling
  • Wireless networking
  • Network switches
  • Active Directory
  • CCTV systems
  • VPN applications
  • IP/Cable TV systems
  • Card Access Control systems
• Familiarity with monitoring and profiling tools such as iostat and Nagios.
• Good understanding of highly available systems and image management systems.

Personal Attributes

• Excellent communication and interpersonal skills.
• Strong organizational and decision-making abilities.
• Ability to work effectively under pressure and meet deadlines.
• Professional, courteous, and customer-service oriented approach.
• Strong team player with excellent relationship management skills.
• Flexibility to work weekends, evenings, and holidays when required.

Key Working Relationships

The successful candidate will work closely with:

• General Manager
• Divisional Heads
• Departmental Heads
• Operational Departments
• Cashiers and Sales Point Personnel

What We Offer

• Competitive and negotiable salary package.
• Opportunity to work within a reputable hospitality brand.
• Professional and collaborative working environment.
• Career growth and professional development opportunities.

How to Apply

Apply online by clicking on the application button.