IT Officer (Full-Time)

Location: Accra, Ghana
Company: Fairafric
Application Deadline: 3 April 2026

Company Profile

Fairafric is a purpose-driven company committed to producing high-quality chocolate directly in Ghana, creating sustainable jobs and adding value at origin. We combine innovation, technology, and social impact to build a transparent and efficient supply chain. As part of our growing operations, we are seeking a skilled IT Officer to support and strengthen our technology infrastructure.

Role Overview

We are looking for a proactive and detail-oriented IT Officer to deliver reliable technical support, maintain IT systems, and contribute to the digitization of internal processes. The successful candidate will play a key role in ensuring efficient IT operations across the organization.

Key Responsibilities

• Provide day-to-day technical support to staff, including device setup, troubleshooting, and IT on-boarding/off boarding.
• Maintain network connectivity, diagnose issues, and support basic network configuration and performance.
• Administer and support Microsoft 365 services, including user account management, access control, email, and cloud systems.
• Support the digitization and automation of internal processes using Microsoft tools such as Power Automate.
• Implement and enforce IT security measures, manage endpoint protection, and promote cybersecurity awareness across the organization.
• Monitor and maintain CCTV systems, ensuring optimal performance and regular data backup and recovery checks.
• Liaise with external service providers and vendors to resolve technical issues and ensure consistent service delivery.
• Maintain accurate IT records, prepare reports, and support documentation of systems, processes, and procedures.

Qualifications & Requirements

Educational Background

• Minimum of an HND, Diploma, or Bachelor’s degree in Computer Science, Information Technology, or a related field.

Work Experience

• At least three (3) years of hands-on IT support experience in a structured work environment.

Technical Expertise

• Demonstrated experience supporting Microsoft 365 environments and network infrastructure.
• Strong analytical skills with a passion for technology and problem-solving.

Certifications (Required/Preferred)

• CompTIA Network+ or Cisco CCNA
• Microsoft 365 Certification (Administrator or Modern Desktop)
• ITIL Foundation Certification

Additional Advantages

• Experience working with ERP systems
• Familiarity with Omada or similar network ecosystems
• Knowledge of Power Automate or other workflow automation tools

How to Apply

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