Operations Manager – Full-Time

Location: Accra, Ghana
Employment Type: Full-Time

Company Profile

Irago is a growing property and hospitality company dedicated to delivering exceptional living, working, and guest experiences through thoughtfully managed serviced apartments and commercial properties. We are committed to operational excellence, outstanding customer service, and continuous improvement in everything we do.

At Irago, we believe our people are the foundation of our success. We foster a welcoming, inclusive, and collaborative workplace where initiative is encouraged, ideas are valued, and every team member has the opportunity to grow professionally. If you are passionate about operations, hospitality, and creating exceptional customer experiences, we invite you to become part of our team.

Position Summary

Irago is seeking a proactive, organized, and service-oriented Operations Manager to oversee the day-to-day operations of our boutique serviced apartment and mixed-use commercial property in Accra. The successful candidate will ensure operational efficiency, maintain high service standards, coordinate facilities and maintenance, and drive continuous improvements that enhance guest satisfaction and business performance.

Key Responsibilities

Property Operations

The successful candidate will:

• Oversee the daily operations of the boutique serviced apartment and mixed-use commercial property.
• Ensure both properties operate efficiently, professionally, and consistently to high operational standards.
• Conduct regular inspections to maintain clean, safe, functional, and well-maintained facilities.
• Monitor operational performance and implement improvements that enhance service quality and efficiency.

Hospitality and Guest Experience

The successful candidate will:

• Deliver an exceptional guest experience that reflects the company’s hospitality standards.
• Support occupancy management, reservations, and smooth day-to-day operations.
• Respond promptly and professionally to guest enquiries, requests, and operational issues.
• Foster a welcoming environment that encourages guest satisfaction and repeat business.

Facilities and Maintenance

The successful candidate will:

• Coordinate preventive maintenance schedules and oversee repairs across both properties.
• Supervise housekeeping, maintenance personnel, security teams, and external contractors.
• Ensure maintenance work is completed safely, efficiently, and to a high standard.
• Monitor the condition of property assets and recommend improvements where necessary.

Supplier and Contractor Management

The successful candidate will:

• Source, evaluate, negotiate with, and manage suppliers and contractors.
• Build productive relationships that deliver quality services at competitive costs.
• Monitor contractor performance and ensure projects are completed on schedule and within agreed standards.
• Ensure supplier compliance with contractual and operational requirements.

Financial and Operational Performance

The successful candidate will:

• Identify opportunities to improve operational efficiency while managing costs effectively.
• Monitor inventories, operational supplies, and purchasing requirements.
• Maintain accurate operational records and prepare regular management reports.
• Support budgeting activities and ensure efficient utilization of operational resources.

Process Improvement

The successful candidate will:

• Continuously evaluate operational systems and workflows to identify improvement opportunities.
• Recommend and implement practical solutions that enhance efficiency, consistency, and service delivery.
• Develop scalable operational processes that support the company’s continued growth.
• Promote a culture of continuous improvement and operational excellence.

Qualifications and Experience

Applicants should possess:

• A Bachelor’s Degree or Higher National Diploma (HND) in Hospitality Management, Business Administration, Property Management, Facilities Management, Operations Management, or a related discipline.
• Approximately one (1) to three (3) years of relevant experience in hospitality operations, property management, facilities management, or a similar operational role.
• Experience managing serviced apartments, boutique hotels, commercial properties, or mixed-use developments will be an added advantage.

Required Skills and Competencies

The ideal candidate will demonstrate:

• Strong leadership and operational management skills.
• Excellent organizational, planning, and time management abilities.
• Strong customer service and relationship management skills.
• Commercial awareness with the ability to manage operational costs effectively.
• Excellent negotiation and supplier management skills.
• Strong problem-solving and decision-making capabilities.
• Excellent verbal and written communication skills.
• High attention to detail and commitment to quality.
• Ability to manage multiple priorities in a fast-paced environment.
• Integrity, accountability, and professionalism in all aspects of work.
• Proficiency in Microsoft Office Suite and other business management applications.
• Ability to work independently while leading and supporting a collaborative team.

What We’re Looking For

We value experience, but we value mindset even more.

We are looking for someone who takes ownership, demonstrates initiative, and enjoys solving operational challenges. The ideal candidate is proactive, dependable, commercially minded, and passionate about delivering excellent service while continuously improving business processes.

You will thrive in this role if you:

• Take initiative and work independently.
• Demonstrate strong accountability and sound judgment.
• Communicate confidently with guests, tenants, contractors, and colleagues.
• Enjoy identifying opportunities to improve systems and operations.
• Build positive working relationships with internal and external stakeholders.
• Embrace continuous learning and professional growth.

Salary and Benefits

Irago offers:

• A competitive, negotiable salary based on qualifications and experience.
• Opportunities for professional learning and career development.
• A collaborative, supportive, and welcoming work environment.
• The opportunity to contribute to the growth of an innovative hospitality and property management business.

Application Deadline

31 July 2026

How to Apply

Apply online by clicking on the Application button.