Operations Officer (Full-Time)

Location: Tse-Addo, Accra, Ghana
Employment Type: Full-Time
Application Deadline: 31 July 2026

Join Npontu Technologies Limited

At Npontu Technologies Limited, we leverage technology and innovation to deliver reliable, efficient, and customer-focused digital solutions. We are committed to operational excellence, continuous improvement, and exceptional service delivery.

We are looking for a proactive, highly organized, and solution-oriented Operations Officer to support the day-to-day coordination of operational activities, ensure service delivery standards are met, and drive efficiency across the organization. If you thrive in a fast-paced environment and enjoy coordinating teams, managing priorities, and solving operational challenges, we encourage you to apply.

Key Responsibilities

As the Operations Officer, you will:

• Monitor the organization’s official email accounts and coordinate with the relevant departments to ensure timely responses to client and stakeholder communications.
• Escalate operational risks that may affect service delivery or result in Service Level Agreement (SLA) breaches.
• Monitor operational communication channels, including WhatsApp, Skype, and other designated platforms, to ensure client enquiries, requests, and reported issues are addressed promptly.
• Track ongoing operational activities, pending approvals, and assigned tasks to ensure timely completion.
• Identify overdue activities, determine the root causes of delays, assess associated risks, and implement appropriate corrective actions.
• Anticipate potential operational delays and work proactively with stakeholders to prevent disruptions.
• Document lessons learned from operational challenges and recommend process improvements to enhance efficiency.
• Conduct regular assessments of operational activities and projects to identify potential risks and develop mitigation strategies.
• Monitor project milestones and timelines to ensure activities remain on schedule and operational objectives are achieved.
• Monitor compliance with Service Level Agreements (SLAs) across all operational services, including SMS, Kedebah platforms, and other client applications.
• Investigate SLA breaches and collaborate with relevant teams to implement timely corrective actions.
• Regularly verify the functionality of operational systems and tools, reporting technical issues promptly to minimize service interruptions.
• Coordinate with internal teams to ensure operational continuity during employee leave, absences, or other resource constraints.
• Identify and implement opportunities to improve operational efficiency and reduce costs without compromising service quality.
• Prepare operational reports, status updates, and performance summaries for management as required.
• Support continuous improvement initiatives that enhance operational effectiveness and customer satisfaction.

Qualifications and Experience

Applicants should possess:

• A Bachelor’s Degree in Business Administration, Operations Management, Project Management, Information Technology, or a related field.
• Previous experience in operations coordination, service delivery, project administration, customer support, or a similar operational role will be an advantage.
• Experience working within technology, telecommunications, fintech, or digital service environments is desirable.
• Familiarity with Service Level Agreement (SLA) management and operational performance monitoring will be an added advantage.

Required Skills and Competencies

The successful candidate will demonstrate:

• Strong organizational and coordination skills with excellent attention to detail.
• Excellent problem-solving and analytical abilities.
• Strong time management skills and the ability to manage multiple priorities simultaneously.
• Excellent written and verbal communication skills.
• The ability to work effectively under pressure while meeting deadlines.
• Strong stakeholder management and collaboration skills.
• A proactive approach to identifying operational risks and implementing practical solutions.
• Proficiency in Microsoft Office Suite and other productivity tools.
• The ability to quickly learn new operational systems and digital platforms.
• High ethical standards, professionalism, and a commitment to operational excellence..

How to Apply

Interested applicants should apply online by clicking the Application button.

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