Job Title: Outlet Manager (8 Positions)

About The Ceiba Restaurant (Safari World)

The Ceiba Restaurant is the flagship culinary brand of Safari World, West Africa’s first-of-its-kind eco-tourism, lifestyle, and amusement destination. Operating across Dawu, Ada, and Accra, The Ceiba Restaurant delivers a premium farm-to-table dining experience built on sustainability, innovation, and culinary excellence.
With a strict NO MSG policy, over 70% of ingredients sourced directly from Safari Farms, and an average of 10,500 guests served weekly, The Ceiba Restaurant is redefining fine dining, banqueting, and hospitality standards in Ghana.

Job Locations

• Ada (Greater Accra Region)

• Accra (Greater Accra Region)

• Dawu (Eastern Region)

Job Description and Requirements

Key Responsibilities

• Manage the day-to-day operations of assigned restaurant outlet(s) to ensure high service standards, efficiency, and guest satisfaction.

• Lead, supervise, and motivate front-of-house and support teams, ensuring adherence to company policies and service procedures.

• Monitor sales performance, service quality, and operational KPIs, implementing improvements where necessary.

• Oversee staff scheduling, training, performance management, and discipline in line with company standards.

• Ensure excellent guest experiences by proactively addressing feedback, complaints, and service gaps.

• Coordinate closely with kitchen and bar teams to ensure smooth service flow and timely order execution.

• Manage inventory, supplies, and cost control for assigned outlet(s), including beverages, consumables, and service equipment.

• Ensure full compliance with health, safety, and hospitality regulations at all times.

• Prepare operational reports, analyze performance data, and recommend strategies to improve revenue and efficiency.

• Support banquets, conferences, and special events hosted within assigned outlet(s).

Requirements

• Diploma or degree in Hospitality Management, Business Administration, or a related field is preferred.

• Minimum 4–6 years of hospitality experience, with at least 2–3 years in an outlet management or supervisory role.

• Strong leadership and people management skills in fast-paced service environments.

• Excellent customer service, communication, and organizational abilities.

• Solid understanding of restaurant operations, cost control, inventory management, and performance reporting.

• Ability to analyze operational data and implement service improvement initiatives.

• High level of professionalism, integrity, and attention to detail.

• Willingness to work flexible hours, including evenings, weekends, and public holidays.

How to Apply

Interested candidates should submit their CV and relevant certifications