Job Title: Restaurant Supervisor (20 Positions)

About The Ceiba Restaurant (Safari World)

The Ceiba Restaurant is the flagship culinary brand of Safari World, West Africa’s first-of-its-kind eco-tourism, lifestyle, and amusement destination. Operating across Dawu, Ada, and Accra, The Ceiba Restaurant delivers a premium farm-to-table dining experience built on sustainability, innovation, and culinary excellence.
With a strict NO MSG policy, over 70% of ingredients sourced directly from Safari Farms, and an average of 10,500 guests served weekly, The Ceiba Restaurant is redefining fine dining, banqueting, and hospitality standards in Ghana.

Job Locations

• Ada (Greater Accra Region)

• Accra (Greater Accra Region)

• Dawu (Eastern Region)

Job Description and Requirements

Key Responsibilities

• Supervise daily front-of-house operations to ensure excellent service delivery and guest satisfaction.

• Lead and support wait staff, hosts, and service teams during shifts to maintain service standards and efficiency.

• Ensure strict adherence to The Ceiba Restaurant’s service protocols, brand values, and guest experience guidelines.

• Monitor table service, order accuracy, and service timing, intervening promptly to resolve any issues.

• Handle guest feedback, concerns, and complaints professionally, escalating complex issues to management when necessary.

• Coordinate with kitchen teams to ensure smooth communication, timely order execution, and high service quality.

• Assist in staff scheduling, training, onboarding, and performance monitoring.

• Conduct pre-shift briefings, assign stations, and ensure proper staff grooming and readiness for service.

• Support inventory control of front-of-house supplies and ensure proper handling of service equipment.

• Ensure compliance with health, safety, and hospitality regulations throughout operations.

Requirements

• Diploma or professional certification in Hospitality, Tourism, or a related field is an advantage.

• Minimum 3–5 years of hospitality or restaurant experience, with at least 1–2 years in a supervisory role.

• Strong leadership and team coordination skills in fast-paced service environments.

• Excellent customer service, communication, and interpersonal skills.

• Ability to manage multiple priorities while maintaining service quality under pressure.

• Good understanding of restaurant operations, service standards, and basic reporting.

• High level of professionalism, reliability, and commitment to guest satisfaction.

• Willingness to work flexible shifts, including evenings, weekends, and public holidays.

How to Apply

Interested candidates should submit their CV and relevant certifications