Salon Operations Lead (Full-Time)

Location: Accra, Ghana
Employment Type: Full-Time
Application Deadline: 30 July 2026

About Annie Beauty Unisex Salon

Annie Beauty Unisex Salon is a modern beauty destination committed to delivering exceptional grooming, styling, and beauty experiences for every client. We combine creativity, professionalism, and quality service to help our clients look and feel their best.

We are building a passionate team that values excellence, customer satisfaction, innovation, and teamwork. We are seeking an experienced and dynamic Salon Operations Lead to oversee daily salon operations, drive service excellence, and ensure the smooth and efficient management of the salon.

Position Summary

The Salon Operations Lead will manage the day-to-day operations of Annie Beauty Unisex Salon, ensuring excellent customer service, effective team coordination, high service standards, and strong business performance. The successful candidate will provide leadership to salon staff, optimize operational processes, and create an exceptional experience for clients.

Key Responsibilities

As the Salon Operations Lead, you will:

• Oversee daily salon operations to ensure smooth, efficient, and professional service delivery.
• Lead, coach, and motivate salon staff to achieve service excellence and operational targets.
• Create a welcoming and customer-focused environment that encourages client satisfaction and loyalty.
• Monitor service quality and ensure all beauty treatments and customer interactions meet salon standards.
• Manage staff schedules, attendance, performance, and daily task assignments.
• Coordinate client bookings, appointments, and service flow to maximize efficiency and customer convenience.
• Handle customer feedback, complaints, and service recovery professionally and promptly.
• Support revenue growth by monitoring sales performance, promoting salon services, and identifying business opportunities.
• Manage inventory of beauty products, tools, and supplies while ensuring proper stock control.
• Work with management to implement promotions, customer retention initiatives, and service improvement strategies.
• Ensure compliance with health, safety, hygiene, and sanitation standards within the salon.
• Maintain accurate operational records, including sales reports, inventory reports, and staff performance updates.
• Train and support team members to improve technical skills, customer service, and professional standards.
• Stay updated on beauty industry trends, products, and best practices to enhance salon offerings.
• Support continuous improvement initiatives that strengthen salon operations and client experience.

Qualifications and Experience

The ideal candidate will possess:

• A Bachelor’s degree, Higher National Diploma (HND), or professional qualification in Business Administration, Hospitality Management, Beauty Therapy, Cosmetology, or a related field.
• A minimum of 3 years’ experience in salon management, beauty operations, hospitality, retail management, or a similar customer-focused environment.
• Demonstrated experience leading teams and managing daily business operations.
• Strong knowledge of salon services, beauty products, customer care, and operational management.
• Experience managing inventory, sales reporting, and staff performance will be an advantage.

Knowledge, Skills and Competencies

The successful candidate should demonstrate:

• Strong leadership and team management skills.
• Excellent customer service and relationship-building abilities.
• Good understanding of salon operations and beauty industry standards.
• Strong organizational and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong business awareness with the ability to support sales growth.
• High attention to detail and commitment to quality service delivery.
• Professional appearance, confidence, and a positive attitude.
• Strong integrity, accountability, and ability to maintain confidentiality.
• Creativity and willingness to introduce new ideas that improve client experience.

How to Apply

Apply online by clicking on the application button.