Senior Consumer Relationship Manager (Full-Time)

Location: Accra, Ghana
Company: Cal Bank
Application Deadline: 10 April 2026

Company Profile

Cal Bank is a leading financial institution dedicated to delivering innovative banking solutions and exceptional customer experiences. We provide a dynamic and collaborative work environment where professionals can grow, excel, and make a meaningful impact in the lives of our customers.

Role Overview

We are seeking a results-driven and customer-focused Senior Consumer Relationship Manager to manage and grow a portfolio of retail clients. The successful candidate will drive deposit mobilization, expand lending opportunities, and deliver tailored financial solutions while ensuring excellent customer experience and portfolio quality.

Key Responsibilities

• Develop and manage a portfolio of consumer banking clients, building strong relationships to drive loyalty and long-term value.
• Mobilize deposits and grow assets through proactive engagement with new and existing customers.
• Identify customer needs and provide tailored financial solutions, including loans, cards, digital banking, and investment products.
• Source and onboard new customers to expand the consumer banking portfolio.
• Identify lending opportunities, conduct initial credit assessments, and recommend appropriate credit solutions in line with policy.
• Book quality consumer loans, ensuring proper documentation and compliance with credit requirements.
• Monitor loan facilities to ensure adherence to approved terms and proactively manage repayment performance.
• Cross-sell the Bank’s products and services to deepen relationships and increase share of wallet.
• Deliver prompt, professional service to enhance customer satisfaction and retention.
• Maintain accurate customer records and ensure compliance with regulatory and internal standards.
• Collaborate with internal teams to ensure timely processing of requests and resolution of issues.
• Stay updated on product offerings, market trends, and competitor activities.

Key Performance Indicators (KPIs)

• Contribution to deposit growth within the assigned portfolio.
• Growth in consumer loans and advances.
• Acquisition of new clients.
• Cross-sell ratio across bank products.
• Quality of loan portfolio (reduction in non-performing loans).
• Timely monitoring of approved facilities.
• Compliance with credit policies and documentation standards.
• Frequency and quality of client engagement.
• Customer retention and relationship deepening.
• Customer satisfaction and responsiveness.

Qualifications & Experience

• Minimum of a Bachelor’s degree in Business Administration or a related field.
• Minimum of five (5) years’ relevant experience in consumer banking or relationship management.
• Strong knowledge of retail banking products, credit processes, and customer relationship management.
• Excellent communication, sales, and interpersonal skills.
• Strong analytical and problem-solving abilities.

What We Offer

• A professional and growth-oriented work environment.
• Opportunities for career advancement and continuous learning.
• The chance to make a meaningful impact by helping customers achieve their financial goals.

How to Apply

Click the “APPLY FOR THIS JOB” button below to submit your application.