Senior IT Executive Officer (Full-Time)

Location: Accra (East Legon), Ghana
Employment Type: Full-Time
Application Deadline: 30 June 2026

Company Profile

We are a reputable Telecommunications Services and Business Process Outsourcing (BPO) company committed to delivering innovative technology solutions and exceptional customer experiences. Our success is driven by talented professionals, cutting-edge technology, and a culture of continuous improvement. We provide a dynamic and collaborative work environment where employees are empowered to contribute, grow professionally, and make a meaningful impact on business performance.

Position Summary

We are seeking an experienced and highly motivated Senior IT Executive Officer to lead and support the organization’s IT operations, infrastructure, and technology initiatives. The successful candidate will be responsible for ensuring the reliability, security, and performance of the company’s IT systems while providing technical leadership and support across the business.

This role offers an exciting opportunity to work within a fast-paced telecommunications and BPO environment where technology plays a critical role in delivering operational excellence and customer satisfaction.

Key Responsibilities

IT Infrastructure Management

• Manage and maintain the organization’s IT infrastructure, including servers, networks, hardware, software, and communication systems.
• Monitor system performance and ensure maximum uptime, reliability, and operational efficiency.
• Implement and maintain IT policies, procedures, and best practices.
• Plan and execute system upgrades, maintenance activities, and technology improvements.

Network & Systems Administration

• Administer and support enterprise network environments, including LAN, WAN, internet connectivity, and wireless networks.
• Manage system configurations, user access controls, backups, and disaster recovery processes.
• Troubleshoot and resolve hardware, software, and network-related issues in a timely manner.
• Ensure business continuity through effective infrastructure monitoring and maintenance.

Cybersecurity & Risk Management

• Implement and maintain cybersecurity measures to protect company systems, networks, and data assets.
• Monitor security vulnerabilities and respond proactively to potential threats.
• Ensure compliance with security standards, policies, and regulatory requirements.
• Conduct periodic security assessments and recommend improvements to strengthen the IT environment.

Telecom & Call Center Technology Support

• Support and manage VoIP systems, telecommunications infrastructure, and related technologies.
• Oversee the performance and availability of call center systems and platforms.
• Support CRM systems and ensure seamless integration with business operations.
• Collaborate with operational teams to optimize technology solutions that enhance customer service delivery.

Leadership & Technical Support

• Provide technical leadership and guidance to IT support personnel and end-users.
• Manage IT support activities and ensure timely resolution of user issues.
• Coordinate with vendors, service providers, and technology partners to maintain service quality.
• Deliver user training and promote technology adoption across the organization.
• Support strategic technology initiatives that align with business objectives.

Reporting & Continuous Improvement

• Prepare regular reports on IT performance, system availability, incidents, and improvement initiatives.
• Identify opportunities to improve operational efficiency through technology enhancements.
• Stay informed about emerging technologies, industry trends, and best practices.
• Recommend innovative solutions that support business growth and digital transformation.

Qualifications & Experience

• Bachelor’s Degree in Information Technology, Computer Science, or a related field.
• Minimum of three (3) to five (5) years of relevant IT experience, preferably within a telecommunications, contact center, or BPO environment.
• Strong knowledge of networking, systems administration, VoIP technologies, cybersecurity, and IT support functions.
• Experience managing enterprise IT infrastructure and technology environments.
• Experience supporting call center infrastructure and CRM systems will be an advantage.
• Demonstrated ability to provide technical leadership and manage complex IT environments.
• Professional IT certifications such as CCNA, Microsoft, CompTIA, ITIL, Cybersecurity, or related certifications will be an added advantage.

How to Apply

Apply online by clicking on the application button