Service Quality Manager – Royal Crown Packaging Limited

Location: Accra, Ghana
Employment Type: Full-time
Application Deadline: 27 February 2026

Company Overview

Royal Crown Packaging Limited is a leading manufacturing company committed to delivering high-quality packaging solutions. We cultivate a professional and supportive work environment where employees are empowered to excel, innovate, and make a meaningful impact on our business and clients.

Role Overview

We are seeking an experienced and proactive Service Quality Manager to ensure exceptional service delivery and maintain high-quality standards across all customer interactions. You will lead initiatives to improve service processes, monitor performance, and coordinate cross-functional teams to achieve operational excellence.

Key Responsibilities

• Develop, implement, and monitor service quality standards to ensure customer satisfaction.

• Lead and manage cross-functional coordination between customer service, sales support, and production teams.

• Analyze service performance data and identify opportunities for continuous improvement.

• Resolve complex customer service or quality issues efficiently and professionally.

• Train and mentor team members to uphold service excellence standards.

• Collaborate with management to develop strategies that enhance overall customer experience.

Qualifications & Experience

• Bachelor’s degree in Marketing, Quality Assurance, Business Administration, or a related field.

• 5–10 years of experience in Customer Service, Sales/Sales Support, or Quality Assurance, preferably within manufacturing.

• Strong communication, analytical, and problem-solving skills.

• Proven ability to manage cross-functional teams and coordinate multiple initiatives.

• Results-driven mindset with attention to detail and commitment to quality.

Why Join Royal Crown Packaging Limited?

At Royal Crown Packaging Limited, your expertise will directly influence our service quality and customer satisfaction. We provide a collaborative environment where your contributions are valued, your professional growth is supported, and your impact is visible across the organization.

How to Apply

Interested applicants should submit their CV and a brief cover letter